IT Support Specialist (2nd Level) ITSM & ITIL

IT Support Specialist (2nd Level) ITSM & ITIL

Location: Switzerland
Contract Duration: 24 months

About the Role

Were looking for a proactive IT Support Specialist (2nd Level) to join our clients team in Switzerland on a 24-month contract. If you have a passion for IT service management, troubleshooting, and optimizing systems, this is a fantastic opportunity to contribute your expertise in a dynamic and innovative environment.

Your Responsibilities

• Contribute to IT projects focused on improving and optimizing systems and processes.

• Analyse and resolve complex IT issues across hardware, software, and applications.

• Provide technical support to users, both remotely and on-site.

• Troubleshoot operating systems, applications, and network technologies to ensure smooth operations.

• Manage and enhance IT service processes in line with ITIL and ITSM best practices, ensuring high service quality and continuous improvement.

• Oversee incident management, including tracking, resolving, and documenting technical issues.

• Collaborate closely with IT teams and business units to drive efficient problem resolution.

What You Bring

• A degree or certification in IT, or equivalent professional experience.

• Several years of experience in 2nd Level IT Support, ideally in hardware and application support.

• Solid expertise in ITSM service management and ITIL frameworks.

• Strong analytical skills and a structured approach to problem-solving.

• Excellent communication skills, with the ability to work both independently and in a team.

• Fluent in German and English, both written and spoken.

• Industry experience in automotive, finance, or accounting is a plus.

• Familiarity with MS Dynamics 365, Microsoft Power Platform, or other ERP systems is an advantage.

• A valid Category B drivers license is required.

Why Join?

• Work on exciting IT projects with real business impact.

• Collaborate with a skilled and motivated team in Switzerland.

• Benefit from a structured, innovative work environment with growth opportunities.

Ready to take your IT career to the next level? Apply now and be part of something great!