QA / Release Manager (Salesforce Marketing Cloud)

ABOUT THE ROLE

We're hiring a senior QA / Release Manager to own quality and release management for a Marketing Cloud implementation for a Canadian client in a regulated industry. You'll define the test strategy, lead the QA team, and manage the release pipeline across multiple environments, ensuring every deployment is clean, traceable, and audit-ready.

This role is based in Canada due to data residency requirements, and candidates must be comfortable with a client-led background check.

WHAT YOU'LL DO

QA Leadership

• Define the overall test strategy across functional, integration, regression, and UAT
• Build and maintain test plans, test cases, and test data
• Lead a small QA team and coordinate with developers, consultants, and the client
• Manage the defect lifecycle, triage, and resolution tracking

Release & Environment Management

• Own the release calendar, deployment plans, and go/no-go criteria
• Manage Marketing Cloud Business Units and environment promotion
• Define and enforce branching, versioning, and deployment standards
• Coordinate cutover, hypercare, and post-release stabilisation

Process & Governance

• Establish entry and exit criteria for each phase
• Maintain traceability between requirements, builds, tests, and defects
• Produce QA and release reporting for the Engagement Lead and client
• Drive continuous improvement across QA and release practices

WHAT WE'RE LOOKING FOR

Must-Have

• 10+ years of QA, release management, or DevOps experience
• 4+ years working on Salesforce Marketing Cloud projects
• Strong test strategy and defect management background
• Experience managing releases across multi-environment Salesforce setups
• Working knowledge of regulated-industry quality and audit requirements
• Based in Canada (mandatory due to data residency)
• Comfortable with a client background check

Technical Depth

• Salesforce Marketing Cloud Business Unit and environment management
• Test management tools (Jira, Zephyr, Xray, TestRail or similar)
• Defect management workflows and reporting
• Git-based source control and CI/CD pipelines
• Working knowledge of API testing tools (Postman, SoapUI)

Preferred Certifications

• ISTQB (Foundation or Advanced)
• Salesforce Certified Marketing Cloud Administrator
• Certified Scrum Master or SAFe (a plus)

NICE TO HAVE

• Prior delivery experience in Financial Services, Healthcare, or Public Sector
• Familiarity with PIPEDA and CASL audit and traceability requirements
• Exposure to automation frameworks for Salesforce
• Background in a consultancy or SI environment

WHAT SETS YOU APART

• Disciplined approach to quality without becoming a bottleneck
• Clear, structured communication on risks and release readiness
• Bias toward repeatable process and traceable evidence
• Calm presence during cutover and hypercare