Salesforce Comms Cloud Business Architect / UX Lead

About the Role

We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios — multi-site, MACD, bulk actions, the lot.

This is a fully remote contract (B2B). 5+ years relevant experience required.

What You'll Be Doing

Business Architecture (Order Management & QTC)

• Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing
• Define and optimise MACD flows (Move, Add, Change, Disconnect)
• Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ
• Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows
• Drive an OOTB-first design approach — minimise customisation wherever possible

UI/UX Design (Salesforce Experience & Console)

• Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud)
• Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures
• Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders
• Design for high usability on multi-site orders, bulk actions, and data capture/validation

Comms Cloud & OM Technical Depth

• Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ
• Define order decomposition logic and fulfillment orchestration flows
• Collaborate with integration teams on downstream systems — billing, provisioning, network/CRM systems

Stakeholder Collaboration

• Facilitate workshops with Sales, Operations, Product, and IT teams
• Translate business needs into functional designs and UI/UX artifacts
• Partner with architects, developers, QA, and product owners throughout the delivery lifecycle

What We're Looking For

• 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments
• Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups)
• Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD
• Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle
• Ability to bridge business and technical teams — process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design
• Strong focus on user-centred design, performance, and simplifying complex enterprise workflows

Nice to Have

• Multi-country / multi-product telecom environment experience
• Salesforce Experience Cloud (customer portals)
• Salesforce Billing / Revenue Cloud
• Large-scale telco transformation programme experience
• API-led architecture and order orchestration/decomposition knowledge

Key Success Metrics

• Reduced order processing time
• Improved user adoption and reduced training effort
• Increased order accuracy (reduced fallout)
• Simplified and scalable order flows