Salesforce Order Management Developer (Vlocity/Communications Cloud)

Job brief

We are seeking a Salesforce Industries Order Management Developer with hands-on experience in Vlocity Communications Cloud to implement and support complex order capture, decomposition, and orchestration processes. This role focuses on Salesforce Industries Order Management (OM) capabilities and requires strong knowledge of the Communications Cloud data model and OmniStudio framework.

Responsibilities

• Design, configure, and implement order management capabilities using Salesforce Industries (Vlocity) tools
• Develop and support order capture flows using OmniStudio components (OmniScripts, Integration Procedures, DataRaptors, and FlexCards)
• Implement product-based order decomposition, orchestration flows, and fulfillment logic using the Industries OM data model
• Collaborate with product modelers, solution architects, and system integrators to ensure seamless order lifecycle from quote to fulfillment
• Build and manage integration points with external fulfillment systems (e.g. OSS/BSS, inventory, billing platforms)
• Support order fallout handling, exception management, and workflow retries
• Conduct unit testing, participate in system and UAT testing cycles, and resolve defects
• Document technical solutions, configuration logic, and integration mappings
• Stay up to date with Salesforce Industries releases, best practices, and evolving OM features

Requirements

• Bachelors degree in Computer Science, Information Technology, or related field
• 3+ years of Salesforce platform experience, with at least 5 years in Salesforce Industries Order Management
• Strong hands-on experience with Communications Cloud and the Vlocity Industry Process Library
• Proficiency with OmniStudio tools: OmniScripts, Integration Procedures, DataRaptors, and FlexCards
• Experience in configuring and supporting order decomposition, orchestration plans, and product relationships
• Knowledge of fulfillment systems and integration best practices using REST/SOAP APIs or middleware (e.g. MuleSoft)
• Solid understanding of CPQ to Order flow, including product modeling and order capture
• Familiarity with Salesforce DX, version control, and deployment tools is a plus
• Salesforce Industries and OmniStudio certifications are highly desirable
• Strong problem-solving skills, attention to detail, and ability to work in cross-functional agile teams