Engagement Lead / Project Manager (Salesforce Marketing Cloud)

ABOUT THE ROLE

We're hiring a senior Engagement Lead / Project Manager to own delivery of a Marketing Cloud implementation for a Canadian client in a regulated industry. You'll be the single point of accountability for scope, schedule, budget, and client relationship, and you'll lead a cross-functional team across architecture, consulting, development, data, and QA.

This role is based in Canada due to data residency requirements, and candidates must be comfortable with a client-led background check.

WHAT YOU'LL DO

Delivery Leadership

• Own the end-to-end project plan, milestones, and delivery schedule
• Run weekly steering committees, status reporting, and risk reviews
• Manage scope, change requests, and commercial governance
• Hold the team accountable to quality, delivery, and client commitments

Client & Stakeholder Management

• Serve as the primary point of contact for the client sponsor and programme leads
• Build and protect the client relationship through clear, honest communication
• Manage escalations and resolve blockers quickly
• Run executive updates and quarterly business reviews

Team & Resource Management

• Coordinate consultants, architects, developers, data leads, and QA
• Manage resource forecasts, allocation, and ramp planning
• Lead daily stand-ups, sprint planning, and retros
• Coach team members and remove delivery friction

WHAT WE'RE LOOKING FOR

Must-Have

• 10+ years of delivery and project management experience
• 4+ years delivering Salesforce Marketing Cloud projects
• Track record managing full lifecycle implementations end-to-end
• Strong commercial acumen, including scope, change, and margin management
• Experience leading distributed teams in a consulting or SI setting
• Based in Canada (mandatory due to data residency)
• Comfortable with a client background check

Technical Depth

• Working knowledge of Salesforce Marketing Cloud delivery patterns
• Comfortable reading architecture and integration diagrams
• Familiarity with Agile, Scrum, and hybrid waterfall delivery
• Proficiency with tools such as Jira, Smartsheet, MS Project, or Asana

Preferred Certifications

• PMP or PRINCE2
• Certified ScrumMaster or SAFe Agilist
• Salesforce Certified Marketing Cloud Administrator (a plus, not required)

NICE TO HAVE

• Prior delivery experience in Financial Services, Healthcare, or Public Sector
• Familiarity with Canadian data privacy regulations (PIPEDA, CASL)
• Experience managing fixed-price engagements alongside T&M
• Exposure to Big 4 or top-tier consultancy delivery methodologies

WHAT SETS YOU APART

• Calm under pressure and able to steer a project through ambiguity
• Sharp at reading the room with clients and adjusting tone accordingly
• Strong written updates that get to the point
• Genuine ownership mentality, not just process administration