Salesforce Communications Cloud Order Management Architect

ABOUT THE ROLE

We're looking for a Salesforce Communications Cloud Order Management Architect for a 12-month contract engagement running in the ANZ time zone. You'll be leading the architecture and design of order management solutions built on Communications Cloud, covering order capture, decomposition, orchestration, and fulfilment across a telco product stack.

The role is remote-friendly, but we have a preference for candidates based in ANZ. If you're outside the region, you'll need to be comfortable with ANZ business hours and open to travel when the project requires it.

We need someone who has designed and delivered Communications Cloud OM end-to-end, not someone who has worked adjacent to it. You should be able to walk us through real projects, the decisions you made, and the problems you solved.

WHAT YOU'LL DO

Order Management Architecture

• Own the end-to-end order management architecture on the Communications Cloud platform
• Design order capture, decomposition, and orchestration flows across complex telco product scenarios
• Define the order fulfilment framework including fallout handling, jeopardy management, and order tracking
• Architect the integration between order management and upstream CPQ and downstream BSS/OSS systems

OmniStudio & Platform Design

• Lead the design of OmniStudio components supporting order flows (OmniScripts, DataRaptors, Integration Procedures, FlexCards)
• Define orchestration logic and state management across the order lifecycle
• Ensure the OM architecture aligns with the broader Communications Cloud platform design including EPC and CPQ

Technical Leadership

• Provide architectural governance across the OM workstream
• Guide developers on order management configuration, customisation patterns, and integration design
• Review technical decisions and enforce design standards across the delivery team
• Define deployment and environment strategy for the OM components

Stakeholder Management

• Lead architecture workshops and design sessions with business and technical stakeholders
• Present order management architecture options and trade-offs clearly to both technical teams and business decision-makers
• Produce architecture documentation that is detailed enough for the delivery team to work from
• Collaborate with CPQ, EPC, and integration workstream leads to keep the architecture cohesive

WHAT WE'RE LOOKING FOR

Must-Have

• Specific and demonstrable Salesforce Communications Cloud Order Management architecture experience, with real projects you can walk through in detail
• Deep understanding of order decomposition, orchestration, and fulfilment patterns within Communications Cloud
• Proven experience designing fallout handling, jeopardy management, and order lifecycle state management
• Strong OmniStudio skills at an architecture and oversight level
• Experience integrating Communications Cloud OM with external BSS/OSS systems
• Based in ANZ, or able to commit to ANZ hours and travel when needed

Technical Depth

• Telco order management concepts: order types, service provisioning, activation flows, and network fulfilment integration
• Integration architecture between Communications Cloud OM and external systems (REST/SOAP, Integration Procedures, middleware, event-driven patterns)
• Data architecture and large data volume considerations in an order management context
• Security model design and platform governance for OM environments
• DevOps and deployment practices for Communications Cloud

Preferred Certifications

• Salesforce Certified OmniStudio Developer or Consultant
• Salesforce Certified Communications Cloud Accredited Professional
• Salesforce Certified Application Architect or Technical Architect
• Salesforce Platform Developer I / II

NICE TO HAVE

• Experience working across the full Communications Cloud stack including EPC and CPQ
• Background in a consulting or SI environment
• Agile or SAFe delivery experience at scale

WHAT SETS YOU APART

• Specific project examples that show what you architected in OM, the complexity you dealt with, and the decisions you made
• Relevant certifications that back up your hands-on experience
• Availability to start within 2 to 4 weeks