Client Account Associate: Merchant

Position: Client Account Associate

Overview:

The Client Account Associate serves as a dedicated support professional, assisting assigned clients in streamlining their processes, improving efficiency, and ensuring smooth daily operations. This role involves administrative support, data management, communication handling, and problem-solving to help clients achieve their business goals.

Basic Qualification:

• Strong organizational, analytical and multitasking skills.
• Good written and verbal communication skills.
• Proficiency in office tools (e.g., MS Excel) 
• Problem-solving mindset with attention to detail.

Assignment: Marketplace Department

What You'll Do:

• Manage pricing, promotions, and discounts for new and existing items through system uploads.
  
• Handle listing errors and optimizations on Amazon, Walmart, NewEgg, eBay, and other active platforms to ensure accuracy and visibility.
  
• Resolve Amazon Error Files and develop Plans of Action for closed or at-risk listings.
  
• Align store categories with marketplace standards for seamless operations.
  
• Collaborate with vendors and merchants on product availability, purchase orders, and inventory updates.
  
• Address JIRA tickets promptly and support issue resolution with the team.

• Conduct business analysis to track performance, sales trends, and market insights.

Who You Are:

• Minimum 6month to 1 year experience in eCommerce. Amazon knowledge is a plus.
• Education: Vocational or Four-year college degree.
• Knowledgeable of Microsoft excel functions/formulas (e.g. XLOOKUP, VLOOKUP, Pivot Table)
• Able to work onsite and night shift.
  

Why Join Us?

Competitive Salary: Php 20,000 - Php 25,000 + Night Differential
Philippine Statutory Benefits
Company Benefits and Practices

• HMO after 30 days with 1 dependent
• Dental Coverage
• Group Life Insurance (Php100,000)
• Yearly Birthday Cake
• Token every Work Anniversary
• Free Snacks in the Pantry
• Paid Leaves
• No Email Wednesdays
• Free Lunch on First Day
• Family Day (potluck every last Friday of the Month)
• Free Anti-Rad eyeglasses upon Regularization
• Monthly Wellbeing Check (mental health day)