MES Support Specialist

Responsibilities

• Provide technical assistance and support to end users for all MES-related issues.
• Ensure 24×7 operational support to enable uninterrupted global manufacturing operations.

• Participate in on-call rotation to provide continuous coverage.

• Respond to and resolve MES incidents and service requests received via email, remote support tools, and ITSM platforms, within defined SLAs.
• Monitor and manage ServiceNow request queues, specifically under EA – Camstar.
• Proactively monitor alerts and error notifications from IT monitoring tools.
• Escalate unresolved or complex issues to MES Subject Matter Experts (SMEs) as required.
• Collaborate with SMEs on issue escalation, root cause analysis, and resolution.
• Perform other related MES support duties as assigned.

Requirements: 

• Minimum 2 years of relevant experience with a Bachelors degree or Diploma in Computer Science, Information Technology, or a related field.

• Experience in manufacturing environments with MES exposure.

• OpCenter Camstar experience is a strong advantage.

• Working knowledge of Windows OS, Microsoft 365, and enterprise applications (Outlook, Excel).
• Familiarity with remote support tools and ITSM platforms (e.g., ServiceNow).

• Strong problem-solving, troubleshooting, and communication skills.

• Ability to work effectively in a fast-paced, 24×7 support environment.
• Strong teamwork mindset with the ability to foster a positive working environment.

• Good interpersonal and stakeholder communication skills.

Preferred Qualifications

• Knowledge of IT systems, specifically MES and/or ERP platforms.

• Prior experience supporting manufacturing processes in electronics or medical device industries.

• Familiarity with ITIL framework and best practices.