Risk, Payments & Fraud Associate

At KYZEN, we are at the forefront of driving innovation in the realms of iGaming and Forex, fearlessly venturing into unexplored territories with a bold and pioneering spirit. Our business thrives on unprecedented heights, supported by a commitment to transparency, camaraderie, and mentorship.

Our commitment to putting people first isn't just talk. We cultivate an environment where individuals thrive, ensuring that every team member contributes to the collective success and innovation that defines us. Step into our culture that cherishes diversity and inclusion, where your well-being takes center stage

WHAT WILL YOU DO?

We are on the hunt for a Risk, Payments & Fraud Associate to join our expanding team. If you're looking for a riveting challenge with room to flourish, reach out to us.

As a pivotal member of the global operations team, your role will be critical in delivering an unparalleled player experience across the global brands we provide services in monitoring the transactions across their iGaming and Sportsbetting platforms, overseeing partnerships to ensure smooth player deposits and withdrawals. The primary objective is to proactively identify and mitigate risks and suspicious activities, ensuring a smooth and enjoyable experience for the players while safeguarding the interests of both customers and the business. Our steadfast mission is to create a secure and fair environment, placing player satisfaction and safety at the forefront of our efforts.

RESPONSIBILITIES:

• Detecting and managing suspicious and fraudulent activities, implementing steps to counteract fraud.
• Suggesting enhancements and giving insights.
• Evaluating, processing, and managing chargeback disputes.
• Collaborating with the team to achieve KPIs and SLAs.
• Following AML & RG guidelines along with any relevant regulations.
• Executing KYC and EDD as required.
• Assembling and processing daily summaries & account audits.
• Executing pay-outs within set timeframes.
• Identifying individuals with multiple accounts and those misusing bonuses.
• Supporting Customer Service with heightened issues related to Risk, Payments, and Fraud.
• Addressing other tasks that may surface occasionally.
• Any other duties as required by the company from time to time.

WHO ARE YOU?

• Proficiency in effectively managing online payments and implementing fraud prevention strategies.
• Demonstrated efficiency in promptly handling tasks and adapting well to change.
• Exceptional communication skills, both written and spoken, with the ability to collaborate across various internal departments and geographical locations.
• Self-driven and a dedicated team player with a can-do attitude.
• Flexibility to work shifts, including weekends, while meeting daily deadlines and effectively managing time.
• Proactive mindset, demonstrating a solutions-oriented approach and strong analytical skills with an ability to adjust priorities as needed.
• Constructive problem-solving abilities, coupled with a commendable work ethic and meticulous attention to detail.
• Previous experience in a similar role, particularly within the online gaming sector.
• Previous experience in a similar role, particularly within the online iGaming sector.
• Fluency in both spoken and written English.

WHAT SETS US APART:

Remote Work Freedom: Embrace the freedom of working remotely, offering flexibility tailored to diverse lifestyles.

People-Centric Dedication: Our commitment to putting people first is more than just rhetoric, it's an integral part of our core values

Excellent Team-Oriented, Fun International Work Environment: Join a close-knit team that thrives on collaboration, creating a fun and engaging international work environment that transcends geographical boundaries. As a company, we embrace innovation and teamwork to achieve our shared goals.

Cultural Embrace: Anticipate being welcomed into a culture that values diversity and inclusion, fostering an ambiance conducive to career advancement and abundant opportunities.