Operations Associate

Responsibilities:

Demonstrate a strong ability to sell trips and launch new trips onto the platform

You will take leads created by the growth team and be responsible for launching them to the platform

Display the skills to pitch a trip and move leads through the pipeline

Plan trips with customers and provide ongoing support and assistance throughout the entire tour lifecycle pre departure

Communicate effectively with guests and local operators via phone, email, and chat apps like WhatsAppRespond to and provide recommendations to customers regarding any changes or requests they may have

Receive and handle customer feedback and work swiftly and accurately to help correct issues

Collaborate closely with various teams within the company to ensure the best possible trip experience for our guestsRequirements

2 to 5 years of experience in a similar role, bonus if from the travel industry

Excellent English communication skills, both verbal and written

Strong attention to detail, with a proactive and sales-driven approach

Ownership mindset and ability to take responsibility for ensuring customer satisfaction

Project management experience, with the ability to think through complex problems, prioritize tasks, and understand the consequences of actions on other parts of the projectForward planning and multitasking are essential skills

Customer-focused mindset, demonstrating empathy and understanding of customer needs and issues and actively working to resolve them

Lateral thinking skills to identify problems and solutions from different perspectives and analyze situations to understand the implications of different approaches

Proficiency in data/information management, including the ability to analyze and present data effectively, sort information, and utilize financialdata to inform decision-making

Based in Bogota and available to work from the office in Chicó Norte/Usaquen area