Assistant Memberships Manager

Job Requirement:

• Assist in managing daily membership operations and administration
• Handle member inquiries, requests and complaints professionally
• Support membership sales, renewals and retention activities
• Maintain accurate membership records and database
• Coordinate with internal departments to ensure seamless member experience
• Assist in organizing member events, promotions and activities
• Prepare reports on membership performance and activities
• Ensure compliance with company policies and membership terms

Additional Skills:

• Strong communication and interpersonal skills
• Customer focused mindset and service excellent
• Ability to handle member inquiries, complaints and conflict resolution professionally
• Good organizational and time management skills
• Attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Basic leadership and team coordination skills
• Proficiency in MS Office and membership management systems
• Sales support and upselling skills
• Problem solving and decision marking skills