Executive Assistant Manager, Banyan Tree Club & Spa Seoul

About Us

Banyan Tree Group is one of the world's leading independent, multi-branded hospitality groups. The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences is centered on five award-winning brands (Banyan Tree, Angsana, Cassia, Dhawa and Laguna) that offer exceptional design-led experiences for global travellers of today and tomorrow. Founded in 1994 on the core concept of sustainability, Banyan Tree Holdings seeks to create long-term value for all stakeholders and destinations across its network of properties, products and brands, through a purpose-driven mission.

With over 8,000 associates across 24 countries, the Group's Banyan Tree Management Academy was established in 2008 to support its goals through advancing people development, management excellence, and learning with integrity and meaning.

Banyan Tree Holdings has received more than 2,900 industry awards and accolades since inception. It has also received recognition for its commitment to environmental protection and community development through its non-profit arm, Banyan Tree Global Foundation, which aligns the Groups efforts to the UN Sustainable Development Goals.

Responsibilities

• To oversee and have overall responsibility over the operation of the Hotel with the primary objective of achieving the Hotels financial goals efficiently and effectively.
• Is accountable to the General Manager in the overall running of the hotel by participating in the decision-making related to the hotel policy, philosophy, directions, goals and objectives and by taking appropriate action for their implementation as directed.
• Oversees the performance of the F&B, Rooms and other operation departments. Provides guidance and assistance in the execution of their responsibilities and helps them set their respective departmental objectives.
• Directs and controls all subordinate F&B, Rooms and other operations associates to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
• Oversees the quality, consistency and presentation in the outlets under his/her responsibility to ensure that they conform to the requisite standards of the hotel and meet or exceed customer expectations.
• Oversees the service standards of all outlets under his/her responsibility to ensure that they conform to the requisite standards, meeting or exceeding customer expectations.
• Co-ordinates in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms and F&B activities.
• Ensures the implementation and maintenance of operations equipment and linen par stocks in the concerned departments and oversees inventory taking and control.
• Assists in the preparation of the hotels annual budget; more specifically prepares; monitors and controls the budgets of the F&B, Rooms and other operation departments.
• Participates in the preparation of the annual business plan in the approved corporate format, including explanations, comparison analysis and variances.

Qualifications

• 8-10 years in international brand hotels with at least 3 years of hands-on experience in a similar position in South Korea.
• Bachelors Degree of Masters with a concentration in Business or related field, or full hospitality professional qualifications.
• Excellent command of the English language.
• Ability to express effective, clear and concise written and verbal communication.
• Strong leadership, organizational and administrative skills.
• Must be able to handle difficult situations with tact and high diplomacy
• In possession of strong partnering skills, clear vision, strategic planner and problem solver.
• Highly customer oriented and result driven.
• Strong sense of commitment and of unquestionable integrity.
• Thorough understanding of business and finance.
• Strong budgeting and forecasting skills.