Revenue & e-Commerce Manager, Homm Souvannaphoum Luang Prabang

Key Result Areas

• Monitors hotels room inventory and maximizing the yield, and ensure compliance with Revenue Management guidelines.
• Ensure smooth operation related with Revenue and e-Commerce operational.
• Back up and ensure that PMS (Property Management System) interface is operational and up to date at all time, including rates, status, etc.
• Prepare and update daily pick up and on the book report, and send to relevant department.
• Monitors the hotel overbooking status ensuring it remains within the predetermined levels.
• Handle group booking and follow up status in advance.
• Maintains trace and filing systems for all Revenue and e-Commerce related.
• Maximizes the room revenue of the hotel by upselling all hotel products and services.
• Check and ensure that hotel's contents in all approved channels are up to date and in line with the brand standard, including Review hotels website traffic to identify trends and opportunities to grow
  online direct business.
• Monitoring, minimizing and solving the disparity issue in OTA channels to maintain rate integrity.
• Maintain pricing and/or quality score in OTA channels.
• Handling rate mapping between CM (Channel Manager) and PMS (Property Management System).
• Develop, execute, and monitor tactical campaigns to drive more business in accordance to the strategy by hotel that in line with corporate policy and standard.
• Plan and organize revenue strategy meeting to explore and discuss business opportunity and implement action relevant to the strategy.
• Maintain close working relationship with the Revenue, distribution, and Sales & Marketing team, both at Property and Corporate level as well as with OTAs Account Manager. 
• Develops working relationships with 3rd Party Websites/Online Travel Agents to solicit business opportunities.
• Provide and submit report on time as needed by corporate and property
• Follow up any others task and duties assigned by Superior and Corporate Office team.

General

• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Performs additional duties as directed by direct supervisor.
• Makes appropriate suggestions and recommendations to department head for the general improvement of the hotel.
• Is fully conversant with al health and safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in anywhere the image or reputation of the hotel is represented.
• Attends meetings and training as required by supervisors
• Ensures that all activities are carried out honestly, ethically and within the parameters of law.

Qualifications

• Bachelors degree in Hotel Management, Business, Marketing, or a related field.
• Minimum 3 years of experience in revenue management or e-commerce in the hospitality industry.
• Strong analytical and commercial acumen with proficiency in revenue management systems.

• Experience working with OTAs, CRS, PMS, and booking engines.

• Solid understanding of digital marketing concepts and tools.

• Excellent communication, coordination, and leadership skills.

• Fluent in English; knowledge of Lao is a plus.