Learning Manager, HOMM Mandaue Cebu

Overview

Banyan Group is an independent, global hospitality company with purpose. We are proud of our pioneering spirit, design-led experiences and commitment to responsible stewardship. Our extensive portfolio spans across nearly 80 hotels and resorts, over 60 spas and galleries, and 14 branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme with Banyan. The founding ethos of Embracing the Environment, Empowering People is embodied through the Banyan Global Foundation and Banyan Management Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

Job Description

Responsible for managing the training and development processes of all hotel associates. Ensures that the hotel achieves its goals by providing the training required by associates in order to perform competently. Responsible for designing, developing, implementing, coordinating, and ultimately administering the training and development functions.

• Instills commitment of the Banyan Tree experience in all associates, ensuring that the groups vision and mission are assimilated and the objectives of the hotel are met, especially in line with the Service Profit Chain objectives.
• Ensures that every department compiles and maintains a complete and up-to-date associate orientation manual.
• Prepares, communicates, and implements an annual training plan for the hotel.
• Ensures that regular, scheduled training plans are subsequently implemented and followed in all departments.
• Conducts training and orientation programs for associates at all levels.
• Prepares, monitors, and controls the hotels annual training budget.
• Ensures that a sufficient number of qualified departmental trainers are available in every department.
• Actively participate and contribute to the hotel's overall CRS and the well-being of the associates through socials and events.

Qualifications

• 3 to 7 years of related experience. Experience in the Philippines hospitality industry is preferred.
• College degree plus technical certificate, diploma or higher qualification
• Excellent command of the English language
• Ability to express effective, clear and concise written and verbal communication
• Good interpersonal skills
• Good leadership, organizational and administrative skills
• Able to document standards of performance
• Dynamic, inspiring, innovative, enthusiastic and self-motivated
• Easily approachable with an outgoing and pleasant personality
• Able to effectively facilitate both small and large groups
• Able to prioritize
• Able to maintain objectivity
• Good team player
• Professional training skills and knowledge of working practices and principles in a 5-star hospitality setting
• Hard working, able to withstand a very fast paced working environment, enrol and complete projects on his/her own
• Highly customer and result oriented
• Understanding of large, multi-cultural organizations
• Computer literate
• Good health, mature and very neat appearance