Operations Risk Manager

Job Purpose:

• Oversee and manage the operational risks related to fire safety, security, employee and guest safety, and crisis management across our organization.
• Responsible for identifying, assessing, and mitigating risks associated with safety, security breaches, emergency response, and disaster recovery in the workplace.
• Develop and implement comprehensive strategies to ensure the protection of our employees, guests, assets, and reputation while ensuring compliance with all relevant safety standards and regulations.

Key Result Areas:

Primary

Risk Audits and Operational Risk Assessment:

• Perform global risk audits of all hospitality operations to evaluate potential risks related to fire safety, security, guest safety, and overall operational resilience.
• Design and implement a robust audit framework that evaluates physical safety, compliance with hospitality-specific regulations, and crisis preparedness.
• Perform audit reviews regularly, identifying potential gaps and ensuring consistent implementation of safety protocols across locations worldwide.
• Work closely with department leaders to develop and implement action plans based on audit findings, ensuring corrective actions are taken in a timely manner.
• Provide detailed audit reports to senior leadership, summarizing findings, risk exposure, and recommended actions to mitigate operational risks.

Fire Safety and Emergency Management:

• Develop, implement, and maintain global fire safety protocols tailored to the unique needs of hospitality operations (e.g., hotels, resorts, restaurants, conference centers)
• Ensure compliance with local, national, and international fire safety standards (e.g., NFPA, OSHA, local fire codes).
• Conduct fire risk assessments across all locations, identifying hazards and implementing corrective actions to ensure safety.
• Oversee and schedule fire drills for employees and guests to ensure familiarity with emergency evacuation procedures and response protocols.
• Ensure that all properties have functioning fire safety systems such as alarms, sprinklers, extinguishers, and emergency exits.

Security Risk Management:

• Oversee the development and implementation of security policies and procedures to protect employees, guests, assets, and sensitive information from potential threats, including theft, sabotage, or terrorism.
• Conduct security audits and risk assessments of the company's properties, identifying vulnerabilities.

• Provide training and guidance to staff on security awareness, including how to recognize and report suspicious activities and how to respond to emergencies.

Safety Programs and Compliance:

• Manage the development and execution of global safety programs for hospitality properties, ensuring compliance with occupational health and safety (OHS) regulations and industry-specific standards (e.g., hotel and restaurant safety regulations).
• Perform regular safety audits across all locations, inspecting guest areas, employee workspaces, kitchens, and other critical spaces for compliance and potential safety risks.
• Implement programs to mitigate workplace injuries, food safety issues, and any other hazards relevant to the hospitality environment.
• Investigate safety incidents (e.g., guest injuries, accidents), determine root causes, and implement corrective actions to prevent future occurrences.

Crisis Management and Business Continuity:

• Implement crisis management plans and business continuity strategies to ensure rapid response to emergency situations, including natural disasters, fires, security breaches, or any other crisis that may disrupt operations.
• Coordinate emergency response efforts, including communication protocols, evacuation procedures, and coordination with emergency services, ensuring all teams are prepared and know their roles in crisis situations.
• Develop post-crisis recovery plans to ensure that the organization can recover quickly and resume operations with minimal downtime.
• Perform crisis simulations and tabletop exercises to ensure staff readiness for various emergency scenarios

Secondary

Training and Awareness:

• Design and implement global training programs on fire safety, security, crisis management, and safety protocols tailored for the hospitality industry.
• Promote a culture of safety across the organization, encouraging staff to report safety hazards, security concerns, and near-miss incidents.

Personal Specification:

Job Knowledge

• At least 7 years of experience in operations risk management within the hospitality industry, with a focus on fire safety, security, employee and guest safety, and crisis management.
  
• Bachelors degree in Risk Management, Safety Management, Occupational Health & Safety, Business Administration, or a related field. Relevant certifications such as Certified Safety Professional (CSP), Certified Risk Manager (CRM), Certified Fire Protection Specialist (CFPS), or Crisis Management Certification are highly desirable.

Essential Job Skills

• Bilingual able to converse and write in English and Thai/Chinese.
• Proven experience in managing complex risk scenarios and implementing safety and security programs within large-scale operations, such as hospitality, manufacturing, or facilities management.
• Proven experience performing risk audits and ensuring compliance with local, national, and international safety and security regulations.

• Strong background in managing crisis response and business continuity plans across multiple regions and locations in the hospitality sector.

• Familiarity with local and international fire safety and security regulations.