Medical Front Desk Supervisor

The Front Desk Supervisor at Richmond Integrative & Functional Medicine is a hybrid leadership and execution role that combines the duties of a Medical Receptionist and in-office Team Supervisor. This role is responsible for fully owning and executing all front desk functions - including patient intake, insurance verification, co-pays, and communication - while also leading in-office team coordination, promoting accountability, and helping to optimize workflows under the guidance of the Director of Operations.

This is not a transitional or purely administrative position, but a leadership opportunity for someone who excels in a fast-paced medical setting, enforces standards and structure, and genuinely supports both patients and team culture.

What You'll Bring:

• You thrive in a high-performance environment
• You take full ownership of your work
• You're a proactive leader
• You're confident delegating, but enjoy a hands-on leadership role
• You know how to maintain professional boundaries
• You have a genuine heart for patient care

What You'll Do

• Perform all front desk operations to ensure the highest patient care and efficiency of the office flow (phones, check-in/out, payments, inbox management, documentation, insurance, patient flow).
• Lead daily Zoom huddles with the Patient Care Team.
• Model professionalism and establish boundaries while mentoring others and escalating issues appropriately.
• Maintain HIPAA compliance and update patient records with accuracy.
• Track front desk and in-office workflows, documenting inefficiencies and proposing improvements.
• Collaborate with the DOO to ensure training, delegation, and accountability are consistently applied.
• Provide coverage during peak times and support inventory/supply maintenance when needed.
• Ensure timely, proactive handling of patient concerns and resolution of logistical issues.

Key Leadership Expectations

• Act as the first point of escalation for patient or patient care team concerns.
• Lead by example and empower the team without micromanaging or absorbing others responsibilities.
• Delegate appropriately and close the loop on all open tasks.
• Identify and address false harmony within the team, keeping the DOO updated weekly on team performance and alignment.
• Support structured SOP use, team scorecard review, and continuous improvement.
• Stay informed on best practices, technology tools (e.g., EMR, Keap, Coda, QuickBooks), and risk management protocols.

What Success Looks Like

• Patients experience a seamless, compassionate, and efficient check-in/check-out process.
• The front desk area operates like a well-oiled machine, even under pressure.
• In-office staff meet and often exceed expectations because you communicate clearly, reinforce accountability, and don't carry the whole team.
• Issues are escalated through the proper chain of command - not left unresolved or managed informally.
• The office environment aligns with the team as a whole and RIFMs mission, values, and cultural expectations.

Qualifications:

• 3+ years of experience in a medical front desk or customer-facing healthcare role
• 2+ years of experience in medical office management/team lead role
• Strong communication and interpersonal skills
• Tech-savvy; familiarity with EMR/EHR systems, Google Suite, and Slack
• Organized, detail-oriented, and calm under pressure

Cultural Fit:

• Embody RIFMs values of encouragement, respect, commitment, and faith
• Model both kindness and firmness; balance compassion with accountability
• Willing to have hard conversations in the service of team performance and patient experience
• Committed to supporting patient healing and team success
• Approach the role as a long-term leadership opportunity, not a transitional position
• Maintain clear boundaries in relationships with peers while cultivating a respectful, team-oriented culture
• Honor chain-of-command, confidentiality, and professionalism

Richmond Integrative & Functional Medicine Overview: Richmond Integrative & Functional Medicine (RIFM) is a mission-driven, patient-centered practice that restores health and hope through integrative medicine. We are rooted in the belief that every person was made for health and our care model reflects a deep commitment to education, empowerment, and advocacy. Our team culture is aligned with our core values: Encourage, Empower, Educate, Family, and Faith.

If you're ready to lead with confidence, care, and compassion and help us continue to grow and thrive wed love to meet you!

Apply today and join a team where your leadership makes a difference every day.

Compensation - $22 to $26 per hour