Front Office Supervisor - Dermatology

Are you a natural leader with a passion for patient care and team success? Our busy and growing Dermatology practice is seeking a highly-organized, outgoing, and friendly Front Office Supervisor to join our team!

In this key leadership role, you will oversee the front desk and patient service coordinator staff, ensuring smooth coordination between the front office and back office clinical teams. You'll set the tone for exceptional customer service, foster a positive and efficient work environment, and help deliver the best experience possible for our patients and staff.

What You'll Do:

As our Front Office Supervisor, you will provide leadership, supervision, and direction to the office staff with responsibilities including:

• Creating and promoting a positive, collaborative work culture for all staff members.
• Addressing and resolving patient and family concerns in a professional and timely manner.
• Coaching, counseling, and managing staff performance, providing constructive feedback and conducting evaluations.
• Collaborating closely with providers to ensure efficient patient care and smooth workflow.
• Supporting seamless daily front office operations with a hands-on approach.

You will also oversee and guide the daily duties of the front office team, which include:

• Managing inbound and outbound calls with professionalism and efficiency.
• Scheduling patient appointments to optimize provider schedules.
• Handling patient inquiries with clarity, compassion, and accuracy.
• Verifying insurance, assisting with patient registration, and ensuring accurate demographic and payment information.
• Performing general office tasks to maintain smooth, organized operations.
• Upholding the practices mission, values, and commitment to exceptional customer service.

What We Are Looking For:

We are looking for a motivated leader who inspires others and brings energy, accountability, and heart to the workplace. The ideal candidate will have:

• At least 2 years of supervisory experience in a medical office setting.
• Proficiency with computers and office technology.
• Strong verbal and written communication skills.
• Outstanding customer service and interpersonal abilities.
• A positive attitude, proactive problem-solving skills, and a team-oriented mindset.
• The ability to make patients and staff feel welcome, valued, and supported every day.

Schedule & Benefits:

• Full-time, Monday - Friday schedule.
• We offer a competitive compensation and benefits package to attract the very best.

If you are ready to lead with confidence, care, and compassion and help us continue to grow and thrive we would love to meet you!

Apply today and join a team where your leadership makes a difference every day.