Business Operations Manager

About At Home Harmony:
At Home Harmony is a fast growing, in-home coordinated care provider headquartered in Richmond, expanding throughout Virginia and beyond. We operate a home-based primary care medical practice, paired with a long-term care pharmacy, a leading edge dementia program and more. Our mission is to provide coordinated care to help home-bound complex geriatric patients stay in their homes longer while providing vital support to their caregivers, ensuring the comfort and well-being of both. With tremendous potential for career growth, At Home Harmony offers an exciting opportunity to advance in a rapidly expanding organization.

Job Summary:

We are seeking a highly organized and analytical Business Operations Manager to support the day-to-day operations of our growing healthcare practice. This role is critical in ensuring the business runs smoothly encompassing accounting, HR, workflow optimization and data reporting. The ideal candidate will bring a problem-solving mindset and thrive in a fast-paced, patient-centered environment.

Key Responsibilities:

Accounting & HR Processes:

• Perform basic bookkeeping tasks, including accounts payable/receivable, invoice tracking and expense reimbursement & reconciliation.
• Perform monthly financial reporting, benefit reconciliation, vendor management and budget tracking.
• Submit business licensure and filings as needed.
• Process payroll on a weekly basis.
• Coordinate onboarding, oversee credentialing and maintain HR records in compliance with regulations and policy.

Business Analysis, Reporting & Operations:

• Collect, analyze and report operational and financial metrics to support productivity and performance monitoring.
• Audit data for integrity and compliance.
• Document and improve clinic workflows and administrative processes to enhance patient experience and staff efficiency.
• Collaborate with clinical and administrative teams to identify and implement process improvements.
• Oversee provider schedule.

Ad Hoc Projects:

• Provide analytical support for special initiatives, such as new service lines, system upgrades or compliance reviews.
• Assist with research, policy drafting and coordination of cross-functional efforts.

Qualifications:

• Bachelors degree in Healthcare Administration, Business, Accounting or related field
• 3+ years senior or manager role in operations, business analysis or administration in a patient care delivery setting
• Strong attention to detail, organizational skills and ability to manage multiple tasks
• Excellent communication and interpersonal skills

Preferred Skills:

• Experience with Electronic Medical Records (EMR), ideally AthenaHealth
• Analytical and quality-focused
• Advanced skills in Excel and other Microsoft 365 products
• Preferred experience with Salesforce

Work Schedule: Full-time, Monday Friday

Compensation: Competitive salary of $80,000-$100,000, commensurate with experience, plus benefits.

Why Join At Home Harmony?

• Career Growth: At Home Harmony operates an innovative primary care model, we pride ourselves in the ability to care for seniors with complex medical needs within the comfort of their homes. At Home Harmony is rapidly expanding, offering significant potential for career advancement.
• Make an Impact: Be part of a compassionate team that is making a difference in the lives of individuals with complex care needs.
• Supportive Work Environment: Work in a collaborative environment where your contributions are valued and supported.