[D] Customer Success Manager (B2B SaaS | eCommerce Marketing)

Customer Success Manager (B2B SaaS | eCommerce Marketing)
Remote Latin America | USD $50-70k OTE | Full-time

About the Role

We're hiring a Customer Success Manager for Maestra.io, an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four. This role is hands-on and outcome-focused, managing the full post-sales lifecycle-from onboarding and integrations to marketing campaign setup, analytics, and strategic growth initiatives.

You'll work directly with VP/C-level stakeholders, ensuring measurable revenue impact and building long-term partnerships. Success is measured by ARR growth, published client success stories, and optimized marketing performance metrics.

Key Responsibilities

• Manage 1624 eCommerce customer accounts (lower than industry average to ensure quality)
• Own $300-400k ARR by month 6, growing to $700k+ ARR by year 1 with 5+ published client success stories
• Onboard and integrate 12 new customers per month, ensuring smooth technical setup and activation
• Lead client strategy sessions and QBRs with senior stakeholders
• Set up and optimize marketing initiatives including:
  - Email and SMS campaigns
  - Automated flows
  - Website and mobile personalization
  - Loyalty programs and product recommendations
• Design and implement integrations using tools like Zapier, APIs, and event-based triggers
• Track and optimize KPIs such as conversion rate, retention, average order value (AOV), and email/SMS performance
• Collaborate with sales, product, and operations to improve workflows and customer outcomes

Requirements

• 3+ years in a client-facing role at a B2B SaaS or MarTech company
• Strong understanding of eCommerce marketing fundamentals
• Basic HTML/CSS skills and experience with automation/integration tools (Zapier, APIs, event triggers)
• Comfortable interpreting and presenting performance metrics and A/B test results
• Clear, concise communicator with excellent English (C1/C2)
• Thrives in a transparent, feedback-driven, no-politics environment

Preferred Qualifications

• Experience with platforms such as Klaviyo, Iterable, Braze, Nosto, or Rebuy

Compensation & Logistics

• USD $50-70k/year OTE (base + performance bonuses tied to ARR managed)
• Remote-first from Latin America
• Flexible hours with U.S. time zone overlap
• Unlimited PTO (client policy)
• Potential access to benefits depending on hiring structure

Company Overview

Maestra.io is a founder-funded, profitable marketing technology company with 18+ years of experience helping brands grow in multiple markets. We operate lean, avoid unsustainable scaling, and prioritize building a compact team of top performers who drive measurable results.

Job description created by latamcent.com, a nearshore staffing agency