[P] Senior Turn Manager

Senior Turn Manager
Location: Remote (LATAM-based, aligned to U.S. working hours)
Seniority: Senior

About the Role

A fast-growing, tech-forward property management company focused on single-family rentals is hiring a Senior Turn Manager to lead end-to-end turn execution. You'll manage a small remote team, oversee vendor performance, and ensure every home is market-ready-on time, on budget, and defect-free.

This is a phone-heavy, results-driven role that demands strong leadership, deep maintenance knowledge, and total ownership of the turn process. You'll work closely with contractors, vendors, and internal teams across multiple U.S. markets.

Success in the first 36 months looks like:

• Driving turn cycle times down by 1015%
• Achieving <3% budget variance across all projects
• Eliminating rework through better vendor oversight and quality control

Key Responsibilities

Team Management

• Directly manage and mentor a remote Turn Coordinator
• Set performance goals, lead weekly 1:1s, and build a culture of accountability

Turn Project Ownership

• Own the full lifecycle of turns: from inspection review through final punch-list signoff
• Spend most of your day coordinating via phone with vendors, residents, and internal teams

Budget & Financial Oversight

• Create and manage detailed turn budgets
• Approve, negotiate, and challenge contractor estimates to prevent budget creep

Technical Scoping

• Accurately scope and troubleshoot complex issues (HVAC, roofing, structural, mechanical)

Vendor Management

• Enforce SLAs and hold vendors accountable for quality and timelines
• Source and onboard new vendors as needed to maintain market coverage

Quality Assurance

• Review inspections and photos to ensure standards are met
• Flag poor workmanship and require rework before properties go live

Reporting & Continuous Improvement

• Deliver weekly KPI reports (cycle time, budget, defects)
• Identify process gaps and implement improvements proactively

Requirements

• 5+ years in property management, with a focus on single-family home turns
• 2+ years in a fully remote leadership role
• Experience managing turn budgets or owning P&L
• Track record of coaching remote team members to high performance
• Strong negotiation skills and ability to enforce timelines and quality
• Tech-savvy: PM software, project tracking tools, video inspections
• C1+ English; strong verbal and written communication
• Able to manage high volume and tight deadlines calmly and effectively
• Self-directed, resourceful, and solutions-oriented

Preferred Qualifications

• Experience scaling vendor networks across U.S. markets
• Background in construction management, estimating, or trades
• Familiarity with U.S. landlord-tenant law and code requirements
• Data-driven and fluent in interpreting operational dashboards

Company Overview

This U.S.-based property management company specializes in tech-enabled operations for single-family rentals. They're remote-first, fast-paced, and committed to operational excellence across all markets.

Job description created by latamcent.com, a nearshore staffing agency.