[R] Senior Maintenance Manager

Job Title: Senior Maintenance Manager
Location: Remote from Latin America
Schedule: Full-time, U.S. working hours
Reports to: Director of Property Operations

About the Role

We're hiring a Senior Maintenance Manager to lead the remote maintenance department for a growing portfolio of single-family rental homes in the U.S. This is a senior leadership role-not a stepping stone. You'll own the department's strategy, performance, KPIs, and vendor relationships across multiple markets.

You'll manage a remote team (2 Maintenance Coordinators + 1 Assistant Manager) and drive outcomes in cost control, vendor quality, and issue resolution. This role requires strong operational thinking, remote team leadership, and hands-on knowledge of residential systems.

Success in this role looks like:

• Hitting maintenance cost targets while improving tenant satisfaction
• Increasing first-call diagnostic accuracy to 95%+
• Building a scalable vendor network in 36 U.S. metros
• Designing and rolling out better processes and SOPs
• Developing a high-performing remote team with clear KPIs and accountability

Key Responsibilities

• Team Leadership: Manage and coach a small remote team; drive accountability and performance culture
• Maintenance Strategy: Own the department roadmap; improve SOPs, tech stack, and vendor coverage
• Vendor Management: Source, negotiate, and enforce standards for vendors across multiple regions
• P&L Ownership: Own and manage the department budget; reduce costs without sacrificing quality
• Diagnostics: Use remote tools (video, photo, interviews) to ensure high first-call resolution
• Escalation Management: Act as the final decision-maker for complex or high-stakes issues
• Process Improvement: Identify and implement operational improvements across the department

Requirements

• 3-5+ years leading maintenance operations at a property management company (single-family or multi-family)
• Experience managing remote teams and scaling vendor networks across geographies
• Deep understanding of residential systems: HVAC, plumbing, electrical, roofing, etc.
• Hands-on experience with phone-based troubleshooting and remote diagnostics
• Full ownership of department-level KPIs and budgets (not just a team or region)
• Proficiency with tools like Property Meld, AppFolio, and related maintenance platforms
• English fluency: C1+ level
• Time zone alignment with U.S. business hours

Preferred Qualifications

• Experience leading remote maintenance teams for U.S.-based property firms
• Background in operations strategy, continuous improvement, or SOP development
• Familiarity with U.S. housing regulations and maintenance codes

Compensation & Logistics

• Annual Salary: $35,000$45,000 USD
• Location: Remote from Latin America
• Working Hours: Full-time, U.S. hours (must overlap with EST/CST)
• Reporting to: Director of Property Operations
• Tools: Property Meld, AppFolio, and other internal systems

Company Overview

We're a U.S.-based property management company focused on delivering high-quality maintenance and operational support for single-family rental portfolios. Our distributed team includes operations professionals across the U.S. and Latin America, with a culture built on ownership, accountability, and operational excellence.

Job description created by latamcent.com, a nearshore staffing agency.