[P] Onboarding Specialist (SaaS Implementation)

Onboarding Specialist (SaaS Implementation)
Latin America (remote)

About the Role

Heymarket is looking for an Onboarding Specialist to manage the end-to-end implementation journey for new customers. You'll be responsible for technical setup, platform training, and strategic integration with tools like Salesforce, HubSpot, and Aircall. This is a remote role for Latin America-based professionals with strong English skills and experience in SaaS environments.

In your first 3-6 months, success looks like:

• Managing 1520 concurrent customer onboardings without dropping details
• Leading structured onboarding calls with high CSAT scores
• Executing CRM and support tool integrations with zero critical errors
• Reducing time-to-value for new customers by streamlining setup steps

Key Responsibilities

• Own the full onboarding process: account configuration, 10DLC registration, phone number hosting, and user setup
• Lead onboarding sessions and platform training for new customers
• Execute technical integrations with Salesforce, HubSpot, Aircall, and related platforms
• Serve as the technical point of contact during the onboarding phase, resolving issues quickly
• Coordinate with Sales and Customer Success to customize onboarding for varying customer types
• Track progress and document every step to ensure smooth handoffs

Requirements

• 2+ years in onboarding, implementation, or technical support, ideally in a SaaS company
• Strong command of tools like Salesforce, HubSpot, Zendesk, and Retool
• C1 or C2 English level; able to communicate clearly with U.S.-based customers
• Highly organized; able to manage 1520 concurrent implementations
• Problem-solving mindset with the ability to work independently and prioritize well
• Based in Latin America and available to work U.S. business hours

Preferred Qualifications

• Experience setting up 10DLC registration and number hosting
• Familiarity with customer success workflows in fast-paced startups

Compensation & Logistics

• Full-time remote role based in Latin America
• Compensation: $3,000 - $4,000 per month based on experience
• Must have reliable internet and overlap with U.S. time zones

Company Overview

Heymarket is a business messaging platform that helps teams manage customer conversations across SMS, WhatsApp, and other channels.

Customers include startups and enterprise companies seeking a more efficient way to communicate with their audiences.

Job description created by latamcent.com, a nearshore staffing agency.