Desktop Support Specialist

About the Role

Avicado is hiring a Desktop Support Specialist to be the first line of IT support for our global team. You will provide technical assistance, resolve hardware and software issues, and ensure smooth day-to-day IT operations. This role requires strong troubleshooting skills, excellent communication, and the ability to document and train users on best practices.

Success in this role (first 3-6 months):

• Consistently resolve Tier 1-2 support tickets within SLA.
• Improve internal IT documentation and FAQs for end users.
• Identify recurring IT issues and propose process improvements.
• Build strong trust with employees as the go-to contact for technical support.

Key Responsibilities

• Manage help desk operations: triage, prioritize, and resolve technical support requests.
• Support user access, software installations, and SaaS application troubleshooting.
• Diagnose and resolve laptop, hardware, and OS-related issues (Windows & Mac).
• Maintain FAQs, write how-to guides, and deliver end-user training sessions.
• Monitor recurring IT issues, analyze patterns, and recommend improvements.
• Collaborate with system administrators and IT staff on escalated issues and projects.

Requirements

• 3+ years of help desk or desktop support experience.
• Strong knowledge of Windows and MacOS environments.
• Experience with ticketing systems (ServiceNow, JIRA, or similar).
• Experience managing SaaS accounts, permissions, and SSO (Microsoft preferred).
• Excellent troubleshooting skills across hardware and software.
• Clear written and verbal communication, with a customer-first approach.
• English fluency: C1 or higher.
• Based in Argentina, with ability to work U.S. time zones (EST/CST).

Preferred Qualifications

• Experience in enterprise-level IT support or system administration.
• Familiarity with SaaS and cloud application support.
• Background in construction technology systems or enterprise software.

Compensation & Logistics

• Competitive salary in USD.
• Remote, full-time role aligned with U.S. hours.
• Benefits include flexible PTO, philanthropic matching, and career growth opportunities.

Company Overview

Avicado Construction Technology Services is a consultancy helping construction owners maximize the value of their systems and data. Since 2015, we have supported enterprise clients such as universities, hospitals, and data centers with modern cloud-based technology solutions. Avicado is recognized as a Great Place to Work and has been named to Inc.s Best Workplaces list for three consecutive years.

Job description created by latamcent.com a nearshore staffing agency.