Location: Remote

Type: Full-Time / Contract (3 months)

About the Role

Were building a fast-moving, high-impact agency with multiple projects in the worksand were looking for a rare breed: someone who thrives on turning chaos into clean, scalable systems. If SOPs, KPIs, and streamlined workflows make your heart sing, and if youre not afraid to call out inefficiencies (or BS), this is your stage.

As the Operations & Systems Specialist, your mission is to design, document, and optimize processes that help the team run like a finely tuned machine. Youll be the architect behind the structure that drives our performance, accountability, and scale.

What Youll Do

• Design and document Standard Operating Procedures (SOPs) across marketing, client management, forecasting, and internal ops.

• Build workflows and processes that eliminate bottlenecks and increase team accountabilitywithout micromanagement.

• Turn scattered ideas and workflows into structured, scalable systems.

• Define and implement KPIs and performance tracking mechanisms.

• Act as the operations backbone of the agency, ensuring things run smoothly even when the founder is off the grid.

What Were Looking For

• Proven experience designing and implementing SOPs and workflows across diverse teams or startups.

• Strong grasp of business operations, process mapping, and performance measurement.

• Self-starter who thrives in ambiguity and takes ownership without waiting for permission.

• Excellent organizational and communication skills.

• Obsessed with optimization, clarity, and getting things done fastand right.

Bonus Points If You:

• Can make a spreadsheet sing (bonus points for formulas and dashboards).

• Have experience with project management tools (ClickUp, Asana, Notion, etc.).

• Have a sharp eye for inefficiencies and arent afraid to speak up.

• Secretly (or not-so-secretly) enjoy turning chaos into orderits your kind of therapy.