Client: mentis-group.com

Design Desk Engineer

Mentis Group is looking for an IT professional to join our team of superstars as a Design Desk Engineer. This position is for a technically talented, innovative, detail-oriented and ambitious individual with a strong desire to learn and grow, both technically and as a professional. Team players, only.

As a Managed Service Provider (MSP), Mentis Group supports the IT environments of multiple companies. The environments can vary in terms of size and complexity. As such, the pace and demands maintain a high level typically much greater than an in-house IT position supporting one company.

The Design Desk Engineer (DDE) is responsible for preparing technology designs and solution proposals for Mentis Group clients. Solutions proposals are developed to be a custom fit for meeting specific client business and technical requirements. Proposals developed by the DDE help Mentis Group with technology alignment and mitigation of reactive services across our client base.

Attributes Required

• Ability to collaborate effectively at all levels of the corporate structure
• Strong verbal and written communication skills
• Strong business intuition and the ability to professionally present ideas at all levels of the corporate structure
• Process driven
• Strong attention to detail

Working Knowledge Required

• DDE candidates must have a minimum of 2 years of experience servicing, managing, or deploying the following technologies:
• VMware and Hyper-V
• SAN and NAS products
• Microsoft Windows Server Operating Systems
• Active Directory
• Azure Products and Services
• Server and Workstation Hardware including Dell, HP, and Lenovo
• Premise and Hosted Exchange (including Office 365 messaging security products) IP Scheme Design (Routing, VLAN, Traffic Shaping, QoS)
• Network Device Deployment and Management (firewalls, routers, and switches) Wireless Technology Standards and Design
• Enterprise Backup Technology
• Enterprise Security Products including AV and Malware Protection, and Phish Threat Protection
• RDS Configuration
• UPS and Power Management Technology

Job Responsibilities

• Receive knowledge transfers from Mentis vCIOs
• Collaboration with Mentis vCIOs, Project Engineers, and Project Managers Collaboration with major product manufacturers and distributors
• Identification of technical products to meet specific client business needs Generate work plans with documented phase and task level services required for engineers to complete professional services projects
• Accurately price solutions
• Maintain acceptable product margins and leverage vendor incentives according to client requirements
• Follow established product sourcing and procurement processes
• Use of proposal generation tools (QuoteWerks, Excel, etc)
• Prioritize and complete scheduled assignments
• Maintain work log within PSA (AutoTask)
• Proposal template and data management
• Maintain in-depth knowledge of product and service offerings for Mentis Group, utilizing and enhancing the Mentis Group library of workplans and scopes
• Maintenance of technical skills and certifications
• Adhere to Mentis-defined metrics and expectations including DAILY time entry and status reporting
• Manage, prioritize and assign Centralized Services tickets
• Report on weekly KPIs through standard Operations process
• Participate in daily / weekly meetings as the representative of Centralized Services to communicate issues, quarterly goal targets, etc.
• Provide ad-hoc support and mentoring of more junior Engineers when needed via escalations, assistance, etc.

Other Considerations

MSP experience is not required but will be strongly considered as a differentiating factor. This position is intended to be a full-time position

This position will report to the Mentis Operations Manager.

Upon extension of offer, you may be requested to complete a background check employment with Mentis is depended on a clear run.