Restaurant Receptionist (Saudi)

1. Job Purpose

To welcome and greet guests in a warm, professional, and friendly manner, manage table reservations and guest seating arrangements, and ensure an exceptional guest experience that reflects the restaurant's service standards and brand image.

2. Key Responsibilities

1. Welcome and greet guests with a warm smile and professional attitude upon arrival.
2. Manage guest seating arrangements in coordination with the service team.
3. Handle telephone and online reservations, including confirmations and follow-ups.
4. Respond to guest inquiries regarding the menu, prices, services, and operating hours.
5. Manage the waiting list and communicate estimated waiting times to guests.
6. Handle special requests, celebrations, and guest preferences in coordination with the relevant departments.
7. Handle guest complaints and feedback professionally, resolving issues when possible or escalating them to management.
8. Maintain continuous communication with the Restaurant Manager and service team to ensure smooth operations.
9. Ensure the reception area is clean, organized, and presentable at all times.
10. Maintain accurate reservation records and guest information.
11. Ensure guests leave with a positive impression by thanking and bidding them farewell.
12. Follow restaurant policies, procedures, and guest service standards.

3. Qualifications & Requirements

• High school diploma or equivalent; higher education is preferred.
• Previous experience in reception or customer service, preferably in the restaurant or hospitality industry.
• Excellent communication and interpersonal skills.
• Fluency in Arabic; English proficiency is preferred.
• Basic knowledge of reservation systems and Point of Sale (POS) systems.
• Professional appearance and excellent personal presentation.
• Ability to work under pressure and during peak business hours.
• Flexibility to work shifts, weekends, and holidays.

4. Required Skills & Competencies

• Excellent hospitality and guest service skills.
• Strong communication and interpersonal abilities.
• Professional attitude and positive personality.
• Time management and organizational skills.
• Problem-solving and conflict-resolution abilities.
• Attention to detail.
• Ability to work effectively as part of a team.
• Ability to handle multiple tasks efficiently.

5. Key Performance Indicators 

• Guest satisfaction with the reception experience.
• Accuracy of reservations and seating arrangements.
• Guest waiting time and seating efficiency.
• Number of complaints related to reception services.
• Compliance with grooming and professional standards.
• Effective coordination with the restaurant operations team.

6. Authority & Responsibilities

• Organize and coordinate guest seating according to table availability.
• Manage and confirm guest reservations.
• Coordinate special guest requests with the relevant departments.
• Escalate guest complaints and operational issues to the Restaurant Manager.
• Maintain confidentiality of guest information and reservation records.