Sales Coordinator Hospitality

Position Purpose:

The Sales Coordinator plays a vital role in supporting the sales team to ensure smooth operations and exceptional customer service. This position bridges communication between sales representatives and clients, manages administrative tasks, and maintains organized workflows. The goal is to enhance efficiency, drive revenue growth, and strengthen customer relationships.

Key Responsibilities:

• Assist the Director of Sales / Assistant Director of Sales with administrative tasks, coordination, and reporting.

• Respond promptly to customer inquiries via phone, email, or in-person, and hand over qualified leads to the Sales Team.

• Support the Sales Team with market research, lead generation, and performance reporting.

• Maintain an updated calendar of events and ensure coordination across departments.

• Provide administrative support to help the Sales Team achieve targets, including:

  • Creating proposals and contracts

  • Managing CRM updates and creating event/function sheets (BEOs)

  • Updating trackers and coordinating calendar invites

  • Sending thank-you letters and follow-ups

• Coordinate sales activities such as meetings, presentations, and sales materials preparation.

• Serve as a key point of contact for customers, providing information about products, pricing, and services.

• Maintain accurate records of all sales activities and client communications.

• Answer incoming calls and assist guests visiting the Sales Office.

• Ensure the cleanliness and professional appearance of all guest areas in coordination with the Housekeeping team.

Qualifications & Skills:

• Bachelors degree in Business Administration, Marketing, or related field preferred.

• Previous experience in a sales or administrative support role is an advantage.

• Excellent communication and organizational skills.

• Proficiency in Microsoft Office and CRM systems.

• Strong attention to detail and ability to multitask effectively.

• Positive attitude and team-oriented mindset.