Role Overview - Business Account

The Business Account Manager will serve as the primary relationship owner for key technology clients, ensuring strong client satisfaction, retention, and growth.

This role is responsible for managing client accounts end-to-end, acting as the bridge between clients and internal teams (AI Engineering, Product, Annotation, and Operations), and ensuring successful delivery of services and solutions.

The ideal candidate combines client relationship management, commercial awareness, and a strong understanding of tech/AI-driven products and services.

Key Responsibilities

1. Client Relationship Management

• Serve as the primary point of contact for assigned tech clients

• Build and maintain strong, long-term client relationships

• Understand client needs, goals, and business priorities

• Conduct regular check-ins, reviews, and performance updates

• Ensure high levels of client satisfaction and engagement

2. Account Growth & Revenue Management

• Identify opportunities for account expansion, upselling, and cross-selling

• Support contract renewals and commercial negotiations

• Track account performance against revenue targets

• Develop account plans aligned with company growth objectives

3. Project & Delivery Coordination

• Work closely with internal teams (AI Engineering, Product, Annotation, QA) to ensure seamless delivery

• Translate client requirements into actionable internal briefs

• Monitor project timelines, milestones, and deliverables

• Ensure projects are delivered on time, within scope, and to required quality standards

4. Client Communication & Reporting

• Provide regular updates to clients on project progress and performance

• Prepare and present reports, insights, and recommendations

• Manage client expectations and proactively address issues

• Act as escalation point for client concerns

5. Stakeholder Management (Internal & External)

• Coordinate across multiple teams to align delivery with client needs

• Facilitate communication between technical and non-technical stakeholders

• Ensure clarity in requirements, scope, and expectations

6. Problem Solving & Issue Resolution

• Identify risks, bottlenecks, or delivery challenges early

• Work with relevant teams to resolve issues quickly

• Maintain strong client trust through transparency and responsiveness

7. Market & Client Insight

• Gather feedback from clients to inform product and service improvements

• Monitor industry trends and client needs in AI/tech space

• Provide insights to leadership on opportunities and risks

Required Qualifications

• Bachelor's degree in Business, Marketing, Technology, or related field

• 3–6+ years experience in account management, client success, or business development

• Experience working with tech clients or in a tech/AI environment

• Strong communication and relationship management skills

• Proven ability to manage multiple accounts or projects simultaneously

Preferred Qualifications

• Experience in AI, or technology services

• Understanding of LLMs, annotation workflows, or AI product delivery

• Experience working with cross-functional technical teams

• Familiarity with CRM tools and reporting systems

Key Competencies

• Client relationship management

• Commercial awareness and negotiation

• Strong communication (written and verbal)

• Problem-solving and critical thinking

• Project coordination and organization

• Stakeholder management

• Attention to detail

• Adaptability in fast-paced environments