Receptionist

Job Summary

We are seeking a friendly, organized, and professional Receptionist to be the first point of contact for our spa. The ideal candidate will manage front-desk operations, welcome clients warmly, and support smooth daily spa activities while delivering excellent customer service.

Key Responsibilities

• Welcome clients professionally and create a warm, relaxing first impression.
• Manage appointment bookings, confirmations, rescheduling, and cancellations.
• Handle phone calls, messages, and walk-in inquiries courteously and efficiently.

• Maintain accurate client records and appointment schedules.

• Process payments, issue receipts, and handle basic cash or POS transactions.

• Coordinate with therapists to ensure timely service delivery.

• Keep the reception area clean, organized, and presentable at all times.

• Address client complaints or escalate issues appropriately.

• Promote spa services, packages, and promotions to clients.

Requirements & Qualifications

• Minimum of SSCE / OND / HND (relevant qualification is an advantage).

• Previous experience as a receptionist or customer service officer (spa or hospitality experience preferred).

• Good verbal and written communication skills.

• Basic computer skills (booking software, email, WhatsApp, Microsoft Office).

• Professional appearance and pleasant personality.

• Ability to multitask and remain calm under pressure.

• Willingness to work flexible hours, including weekends and public holidays.

Key Skills & Competencies

• Excellent customer service and interpersonal skills

• Strong organization and time management

• Attention to detail

• Professional etiquette and phone manners

• Team-oriented attitude