About the job Clinical Specialist - Entry Level
Job Summary
The Clinical Specialist is a full-time position is part of the Customer Service Department. You will receive specialized product and industry training specific to the product you will support. A successful Support Partner is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue with a keen eye for details.
Lets Talk About Responsibilities
Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products
Utilize the Salesforce Service Console to log customer cases
Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
Utilize internal resources to assist in the prompt resolution of application and technical issues
Contribute to the maintenance and improvement of the knowledge base
Escalate calls to higher-level analysts according to defined support processes
Contribute to the monthly team goals
Participate in after hour on-call rotation
Lets Talk About Qualifications, Skills And Experience
Bachelors degree or equivalent experience
Excellent customer service skills in a clinical/nursing environment
Good problem-solving and prioritization abilities
Excellent verbal and written communication skills
Comfortable working in US business hours
Electronic Health Record experience is preferred
Knowledge of the post-acute healthcare industry is preferred
Please use the below link for job application and quicker response.
https://lifelancer.com/jobs/view/1624b2754f47365e40639e70e1d80e42