Bartender

Job Responsibilities

• Must fully comply and abide by the Standard Operating Procedures (SOP's) of the company.

• Follow proper payroll and uniform procedures.

• Handle all monies and keep a bank float from the hotel.

• Requisition pick up, verify, and put away all requisitions for liquor, wine, beer, juices, soft

  drink, and food items used for the bar areas.

• Offer guests an enjoyable, expertly served beverage/dining experience conforming to

  Taj Hotels standards of excellence for quality, professionalism and friendliness.

• Stock the bar areas with liquor, wine, beer, juices, soft drinks, glassware, and

  condiments.

• Develop a complete working knowledge of the menu items and their ingredients and

  preparation.

• Develop a complete working knowledge of all products served by the bar, i.e. liquors,

  wines, beers, ports, armagnacs, eau de views, cognacs, specialty drinks, etc.

• Understand the menu and the daily specials as well as what is not available.

• Check and recheck the bar during service.

• Ensure that all details of service as performed properly and that every guest receives

  the highest quality of service.

• Utilize the hotels computer system ringing up sales, printing checks, closing checks and

  completing closing readings.

• Ensure proper pouring, mixing, blending, etc. of drinks.

• Service all drinks for service bar area, guests, and the bar area.

• Ensure proper service of all food items to bar guests.

• Keep the bar area neat and tidy at all times, clearing dishes and glassware whenever

  possible.

• Ensure that the bar is stocked and all side opening and closing duties are completed.

• Greet each guest promptly, courteously, and graciously with eye contact, a smile, and

  good posture.

• Wipe down bar area.

• Bar Chairs

• Check Cocktail Shakers Making sure they are clean.

• Make sure the filters of the Glass washer are check daily.

• Clean up pourers at the end of the night.

• Keep the par per Standard.

• Cover liquor bottles with provided caps at the end of the night.

• Answer telephones according to Taj Hotels standards and take reservations or provide

  information regarding the lounge or any other hotel service.

• Recognize and address potentially intoxicated, disruptive, or undesirable guests.

• Report any accident immediately, no matter how minor, to a manager.

• Handle a guest walk-out.

• Carry trays, bus and reset tables with linen, china, glass, and silver.

• Ascertain a guests satisfaction and handle any problem which may arise, informing a

  manager of the problem and how it was resolved.

• Recognize regular guests and to greet them by their name.

• Use guest names for all guests as guest name becomes known.

• Respond properly in any hotel emergency or safety situation.

• Perform other tasks or projects as assigned by hotel management and staff.

Qualifications

• Ability to work with POS touch system. Must be organized, efficient, possess good communication skills and is service minded.

• Professionalism and Your Appearance

• Menu knowledge

• Alcohol service, safety and laws

• Order taking and suggestive selling and promotions

• Food service delivery

• Service recovery

• Bank and cash handling

• Food safety and Sanitation Procedures

• Tip reporting