Operational Team Leader-Custodial

• manages teams, encouraging cooperation, productivity, and teamwork. Operations team leaders foster team unity and enhance the daily efficiency of the companies or any business establishment.
• coordinate the routine schedules of the maintenance technicians involved in one or more craft specialties while performing work in one or more of the skilled trades. 
General Responsibilities:
• Serves as a working lead coordinating activities of service employees engaged in cleaning and/ or light maintenance of smaller less complex facilities of commercial, health care facility, school, residence hall, or other establishments.
• Assists in ensuring a safe working environment throughout the facility for all employees.
• Assists in monitoring employee productivity and provides suggestions for increased service or productivity.
• Orients and trains employees.
• Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
• Performs cleaning and/or light maintenance assignments in addition to lead duties.
• Document all work in the CMMS system.
• Complies with all company safety and risk management policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Participates in regular safety meetings, safety training and hazard assessments.
• Applies all applicable OSHA and related local safety requirements to all assigned work.
• Performs all work in accordance with established safety procedures.
• Attends training programs (classroom and virtual) as designated.
• Performs oversight of subcontractors to ensure the Service Levels are met and all work is performed under the proper safety guidelines and appropriate license are reviewed.
• May perform daily oversight/supervision of the Grounds or Cleaning Services.
• May perform Supervisor responsibilities in absence of the Supervisor of Facilities.
• May perform other duties and responsibilities as assigned.
  

Qualifications & Requirements:

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Attends work and shows up for scheduled shift on time with satisfactory regularity in accordance with Sodexo time and attendance policy and/or client operating hours.
• Ability to work a flexible schedule.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.

Experience/Knowledge:

• High School diploma, GED or equivalent experience.
• 1 or more years of related work experience.

Skills/Aptitude:

• Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.
• Ability to provide clear directions and respond accordingly to employees.
• Ability to work well under pressure.
• Ability to work well alone and in a team.
• Must have basic phone and computer skills (email, texting, etc.).
• Good attention to detail.
• Excellent oral and written communication skills.
• Excellent management and organizational skills.
• Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.