Waiter/Waitress

Job Responsibilities

• Offer guests of the enjoyable, expertly served beverage/dining experience conforming to Hotels standards of excellence for quality, professionalism and friendliness.

• Anticipate and service guest requirements before requests are necessary.

• Serve and clear food and beverage items in an unobtrusive and professional manner.

• Be familiar with the wine list and in wine and beverage service, including stemware used and appropriate garnishes (this includes flaming coffee drinks and cordials).

• Complete opening and closing side work as assigned and have all tables set according to standard.

• Present menus and explanations for all menu items as well as specials of the day.

• Utilize the hotels computer system ringing up sales, printing checks, closing checks, and completing closing readings.

• Carry trays, bus and reset tables with linen, china, glass, and silver.

• Offer after-dinner beverage by up-selling

• Ascertain a guests satisfaction and handle any problem that may arise,

  informing a manager of the problem and how it was resolved or if further

  assistance is needed

• Handle a guest walk-out by completion of check with managers

  assistance

• Report any incident immediately, no matter how minor, to a manager.

• Recognize and address potentially intoxicated, disruptive or undesirable

  guests and follow tips training guidelines.

• Answer telephones according to the Taj Hotels standards and take

  reservations or provide information regarding the lounge or any other

  hotel service.

• Greet each guest promptly, courteously, graciously with eye contact, a

smile and a good posture.

• Recognize regular guests and greet them by their name.

• Keep the working area clean and tidy at all times.

• Respond properly in any hotel emergency or safety situation.

• Perform other tasks or projects as assigned by hotel management and

  staff.

QUALIFICATION REQUIREMENTS:

• Menu knowledge including ingredients and awareness of all food allergies that might be noted

• Alcohol service, safety and laws

• Order taking and suggestive selling and promotions

• Food service delivery

• Service recovery

• Bank and cash handling

• Food safety and Sanitation Procedures

• Tip reporting