Job Openings Waiter/Waitress

About the job Waiter/Waitress

Job Responsibilities

  • Offer guests of the enjoyable, expertly served beverage/dining experience conforming to Hotels standards of excellence for quality, professionalism and friendliness.

  • Anticipate and service guest requirements before requests are necessary.

  • Serve and clear food and beverage items in an unobtrusive and professional manner.

  • Be familiar with the wine list and in wine and beverage service, including stemware used and appropriate garnishes (this includes flaming coffee drinks and cordials).

  • Complete opening and closing side work as assigned and have all tables set according to standard.

  • Present menus and explanations for all menu items as well as specials of the day.

  • Utilize the hotels computer system ringing up sales, printing checks, closing checks, and completing closing readings.

  • Carry trays, bus and reset tables with linen, china, glass, and silver.

  • Offer after-dinner beverage by up-selling

  • Ascertain a guests satisfaction and handle any problem that may arise,

    informing a manager of the problem and how it was resolved or if further

    assistance is needed

  • Handle a guest walk-out by completion of check with managers


  • Report any incident immediately, no matter how minor, to a manager.

  • Recognize and address potentially intoxicated, disruptive or undesirable

    guests and follow tips training guidelines.

  • Answer telephones according to the Taj Hotels standards and take

    reservations or provide information regarding the lounge or any other

    hotel service.

  • Greet each guest promptly, courteously, graciously with eye contact, a

smile and a good posture.

  • Recognize regular guests and greet them by their name.

  • Keep the working area clean and tidy at all times.

  • Respond properly in any hotel emergency or safety situation.

  • Perform other tasks or projects as assigned by hotel management and



  • Menu knowledge including ingredients and awareness of all food allergies that might be noted

  • Alcohol service, safety and laws

  • Order taking and suggestive selling and promotions

  • Food service delivery

  • Service recovery

  • Bank and cash handling

  • Food safety and Sanitation Procedures

  • Tip reporting