Austin Community Manager

Community Managers (HOA Division)

Job Summary:

The Community Managers is responsible for overseeing a team of HOA Community ensuring the effective management of multiple homeowners associations within the assigned portfolio. This role provides leadership, mentorship, and operational oversight while maintaining compliance with governing documents, local/state HOA laws, and company standards. The Community Manager acts as a liaison between board members, community managers, vendors, and executive leadership to maintain high-quality service and strong client satisfaction. The Community Manager must ensure the standards of Lifetime HOA Management are being met.

Key Responsibilities:

Leadership

• Manage HOA portfolios.
• Ensure consistent and professional service delivery across all communities.
• Facilitating ongoing professional development.

Operational Oversight

• Review and approve board packets, meeting agendas, and community reports.
• Support managers in handling complex homeowner issues, violations, or board disputes.
• Ensure timely follow-up on maintenance, compliance, and work order escalations.
• Help standardize operational processes across managed communities.

Financial Oversight

• Assist in the development of annual operating and reserve budgets.
• Review monthly financial reports, variances, and delinquency tracking for accuracy.
• Monitor association financial health and provide guidance on financial decisions.
• Oversee special assessments and large-scale capital improvement projects.

️Compliance & Governance

• Ensure enforcement of community rules, CC&Rs, and bylaws uniformly.
• Support boards in compliance with Davis-Stirling Act (or applicable local HOA law).
• Provide guidance on board elections, meeting procedures, and HOA legislation changes.
• Ensure all associations meet legal requirements for annual disclosures and audits.

Client Relations & Communication

• Serve as a secondary point of contact for HOA board members when escalations arise.
• Conduct regular client check-ins to assess satisfaction and resolve concerns proactively.
• Mediate conflicts between homeowners, managers, and boards when needed.
• Maintain positive, professional relationships with all community stakeholders.

Technology & Reporting

• Oversee use of HOA management software.
• Analyze metrics related to response time, delinquencies, and task completion.
• Monitor community KPIs and implement improvements as needed.

Qualifications:

Required:

• 2+ years of experience in HOA community or property management
• Strong knowledge of HOA laws, governance, and best practices
• Excellent interpersonal, conflict resolution, and communication skills
• Experience managing budgets, vendor contracts, and financial reporting
• Proficiency in HOA management platforms and Microsoft Office Suite

Preferred:

• Industry certifications (e.g., CMCA, AMS, PCAM from CAI)
• Experience managing large-scale communities or high-end associations
• Bilingual (English/Spanish) is a plus

Work Environment:

• Some evening board meetings or weekend emergencies may be required
• Occasional travel for training events

Compensation & Benefits:

• Competitive salary + performance bonus
• Health, dental, and vision insurance
• 401(k) with employer match
• Mileage reimbursement
• Paid holidays and PTO
• Continuing education and certification support