Service Advisor

Service Advisor (Automotive)

Salary: $3500 - $5000 (Basic salary + attractive commissions and incentives)

Job duties:

• Deliver excellent customer care, warmly welcoming customers and understanding their vehicle service needs.
• Accurately document and explain recommended services, repairs, and their benefits to customers.
• Provide transparent estimates on repair costs and timelines to ensure customer trust.
• Proactively follow up with customers to update on their vehicle status and ensure satisfaction.
• Resolve customer complaints promptly and effectively to maintain high satisfaction levels.
• Perform vehicle inspections to identify necessary maintenance or repairs
• Act as a liaison between customers and technicians, ensuring clear communication and efficient repairs
• Promote service and value-add offers (e.g. maintenance packages, car body care services) to drive revenue growth
• Build and maintain long-term relationships with customers to encourage repeat business and loyalty.

Job requirements:

• Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field.
• Equivalent professional certification holders with relevant experience are welcomed too.
• Computer literate and proficient in Microsoft Office, particularly MS Excel
• Able to communicate effectively
• Detail-oriented with strong organisational and time management skills
• Able to identify and effectively solve problems
• Able to learn new tasks and skills quickly
• Flexible, friendly, helpful nature & team player

Working hours:

• 5.5 days
• Monday to Friday 8.30am to 5.30pm
• Saturday - 8.30am to 12.30pm

Location: Ubi Road

For interested candidates, please kindly forward your CV to 9630 3439 on WhatsApp or email to gwen@lightverse.com.sg

EA License No. : 22C0937

EA Personnel No. : R23118390 (Gwen Lim)