Technical Engineer

Technical Engineering

Salary: $4500 - $6500

Job duties:

1. Support the sales team by identifying suitable products to meet customers' requirements

• Build strong relationships with customers as a trusted advisor to facilitate engineering solutions by working closely with them and, providing pre-sales and post-sales support.
• Work with sales teams to understand customer requirements, deliver solutions and manage customer expectations with the objective of closing sales.
• Act as a consultant to the sales teams and clients by problem solving and make recommendations during the sales process.

2. Provide engineering solutions to resolve customers' engineering challenges through troubleshooting

• Propose workable solutions to help solve customers' problems.
• Participate in technical discussions with the client's engineering or maintenance teams and address any process or engineering concerns.
• Able to think critically and suggest improvements that might lead to cost savings or other client benefits.
• Work with Technical Service Unit to implement engineering solutions for customers.
• Maintain quality service by establishing and enforcing the company's service standards.

3. Deliver presentation or in-depth training of products/solutions to customers.

• Prepare and deliver product demonstrations and sales presentations, highlighting key benefits tailored to customers and events.
• Conduct technical and/or product training for internal and external customers.
• Engage in developing company's marketing resources when required.

4. Contribute effectively to the project team

• Stay updated on industry trends, market developments, and competitors to identify product improvements or new products.
• Communicate and negotiate with Principals/suppliers to bring the most cost-effective benefits and solutions to customers.
• Act as an intermediary between customers and suppliers to clarify and resolve any issues relating to technical requirements and specifications.
• Source and expand product range from reliable local/overseas suppliers.

5. Managing Projects

• Develop technical solutions in engineering projects from inception to completion.
• Support the project teams by engaging in technical discussions with customers and suppliers to ensure timely and cost-effective delivery.
• Propose alternative solutions when unexpected challenges arise during project execution.
• Ensure all information related to the project is properly documented and stored in company database.

6. Building and Maintaining Good Relationships with Principles

• Work with our principles to obtain quotations and technical support to address customers' needs.
• Organise and coordinate visit schedules with the Sales team for the joint visit to customers
• Provide clear and concise communication with our principle

Requirements:

• Proficient in steam related products specifically in steam traps, boiler and thermal audit.

Location: Tagore Industrial Ave

Working hours: 8.30am to 5.30pm

For more information or interested candidates, please reach out via WhatsApp to 96303439 or gwen@lightverse.com.sg.

EA License No. : 22C0937

EA Personnel No. : R23118390 (Gwen Lim)