Position: Café Store Manager

Location: Singapore 

About the Role

We are looking for a passionate and customer-focused Café Store Manager to lead daily operations and deliver a premium, experience-driven café environment. This role will be responsible for driving team performance, ensuring operational excellence, and enhancing customer engagement and loyalty.

Key Responsibilities

Service Excellence

• Lead, train, and coach the store team to deliver a high-quality, experience-driven customer journey
• Ensure all brand standards, policies, and procedures are consistently followed
• Handle and resolve customer feedback and complaints professionally
• Maintain all café equipment in good working condition
• Ensure cleanliness and presentation standards are upheld at all times
• Build strong customer relationships to drive repeat business and loyalty

Operations Management

• Oversee day-to-day café operations
• Ensure proper handling of cash and stock with full compliance to internal controls
• Execute in-store promotions and events to drive traffic and sales
• Implement marketing updates and maintain point-of-sale materials
• Manage vendor relationships and procurement of consumables (e.g., cups, packaging, etc.)
• Track and analyze daily, weekly, and monthly sales and expenses

Team Leadership & Development

• Communicate effectively with the team through regular briefings and meetings
• Recruit, train, and develop team members to maintain high performance standards
• Schedule shifts and manage manpower planning
• Oversee onboarding and continuous training (including beverage preparation and service flow)

Requirements

• Minimum 3 years of experience as a Café Manager or in a similar role
• Hands-on experience with professional coffee machines
• Strong operational awareness and data sensitivity with analytical skills
• Ability to work flexible hours, including weekends and public holidays
• Strong leadership, communication, and team management skills
• Customer-oriented mindset with a passion for service excellence

Diversity & Inclusion

We are committed to building an inclusive workplace that values diversity in all its forms. We encourage applications from individuals of all backgrounds and experiences.