FiltaClean Field Manager (Operations & Team Leadership)

We are seeking a proactive and service-oriented Field Manager to oversee the operations and personnel for our FiltaClean services in the Atlanta area. This is a critical leadership role responsible for team development, operational efficiency, and driving incremental revenue growth through exceptional customer satisfaction.

What We Offer

• Salary: $60,000 per year
• Position Type: Full-Time
• Training: Will train the right applicant on company knowledge and service processes.
• Location: Atlanta, GA (Travel required to review field technicians/routes).

Role Summary & Key Responsibilities

The Field Manager acts as the accessible link between employees, management, and customers, ensuring smooth service delivery and business expansion.

Operations & Logistics Management

• Ensure all shifts and service routes are properly staffed and rostered with sufficient advance planning.
• Efficiently control warehousing operations, including inventory and equipment maintenance.
• Monitor operational expenses to ensure budgets are met.
• Oversee all service-related paperwork, including receipts, invoices, and service reporting.
• Take ownership of the successful route closing rate by monitoring progress and performance targets.

Team Leadership & Development

• Oversee the recruiting, training, and development of a team of FiltaClean Service Representatives and Supervisors.
• Set a high standard for customer service and elevate your team's level of achievement in customer satisfaction.
• Analyze and identify processes that need improvement, design new procedures, and provide guidance to team members.

Sales & Business Growth

• Build strong, lasting relationships with customers.
• Actively grow incremental revenue by upselling current customers.
• Create written strategic action and business plans focused on growth, including customer targeting.

Required Experience

• A Bachelor's degree or equivalent work experience is required.
• Two years of experience in a service-oriented organization is necessary.
• Must demonstrate the ability to work independently with little supervision and effectively communicate and maintain credibility with customers and employees.
• Must work well with others in a collaborative environment.

Physical & Environmental Requirements

• Ability to lift, push, and pull up to 80 pounds (essential for equipment management).
• Ability to stand for periods of time doing repetitive tasks, and sit for periods while working on a computer.
• Must be able to work in an operational kitchen environment (heat), and on occasions, in cool environments (walk-in coolers and freezers).
• Must be available to work an occasional weekend as part of the on-call team.