Guest Relations Specialist

Key Responsibilities

• Guest Relations: Greet guests upon arrival, perform check-in/check-out procedures, and handle room assignments and key issuance.
• Financial Accuracy: Process payments, handle foreign exchange, and maintain an accurate cash drawer (float).
• Communication: Manage the switchboard, handle internal and external calls, and relay messages to guests or other departments (Housekeeping, Maintenance).
• Problem Solving: Address guest complaints professionally and escalate them to management when necessary.
• Upselling: Promote hotel services, food & beverage outlets, and room upgrades to maximize revenue.
• Compliance: Maintain guest privacy and adhere to safety and security protocols (e.g., verifying IDs, emergency procedures).
  
  Ideal Candidate Profile:
  
  • Education & Experience: A University graduate with a background in Luxury Hospitality, Guest Relations, or Premium Services.
  • Communication: Exceptional verbal and written communication skills. Fluency in Arabic and English is essential.
  • Professional Image: Must maintain a high standard of professional grooming and a polished demeanor suitable for a corporate/high-end environment.
  • Soft Skills: A proactive "service-first" mindset with the ability to handle high-profile clients with discretion and elegance.
  • Nationalities: Lebanon, Tunisia, and Morocco