Customer Solutions Director - Cold Chain Logistics

Our long-term MNC client provides high quality storage capacity and ancillary logistics solutions to support the movement of temperature-sensitive and perishable goods throughout the supply chain. With a growing footprint across the GCC cold chain sector they support a diverse portfolio of clients across FMCG & Retail marketplace. They seek a strategic & commercially experienced Customer Solutions Director based in Dubai.

Reporting to the Executive Leadership Team, the Customer Solutions Director will shape and drive a customer‑centric commercial strategy that amplifies competitive differentiation and revenue growth. This role plays a pivotal part in translating customer needs into innovative, profitable solutions that enhance service delivery, deepen client relationships, and support organisational expansion within a dynamic regional market.

🔹 Key Responsibilities

Strategic Solution Development & Commercial Growth

• Lead design and delivery of customised logistics solutions that align with client business objectives.
• Drive new business opportunities, expanding wallet share with existing and prospective customers.
• Develop pricing strategies that balance competitiveness with margin optimisation.

Customer Leadership & Relationship Management

• Cultivate and strengthen executive‑level customer relationships across key accounts.
• Serve as the primary strategic advisor for customers, understanding needs and anticipating future service requirements.
• Lead contract negotiations and renewals with senior stakeholders.

Cross‑Functional Collaboration & Delivery Enablement

• Partner with Operations, Commercial, and Technology teams to ensure seamless solution implementation.
• Champion continuous improvement initiatives that enhance customer satisfaction and operational performance.
• Align internal capabilities with market demands and solution architecture.

Performance & Market Insight

• Analyse market and customer insights to influence product development and service innovation.
• Establish KPIs for customer success and solution delivery performance.
• Monitor competitive landscape to inform strategy and positioning.

🔹 Qualifications & Experience

• Bachelor's degree in Business, Supply Chain, Logistics, Engineering, or a related field; MBA desirable.
• Minimum 10 years’ commercial leadership experience in contract logistics, 3PL/4PL, or supply chain solutions.
• Proven track record of developing and selling complex logistics solutions in B2B environments.
• Strong negotiation skills with experience leading strategic commercial discussions.
• Demonstrated ability to build and maintain executive client relationships.
• Analytical mindset with commercial acumen and operational awareness.
• Excellent communication skills; additional languages a plus.
• Experience in the Middle East, GCC region preferred.