Market Research Associate

About Loop

Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.

We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved ~3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal.

Our DNA:

• High Agency action over instruction
• High Ethics trust is the foundation
• Positive Attitude solutions over excuses
• Impact-Driven if it doesn't move the needle, it doesn't matter

About the Role

We are seeking a proactive and detail-oriented Market Research Associate to support our business development efforts through in-depth research and data analysis. The ideal candidate will play a key role in identifying new business opportunities, generating robust databases, and staying on top of industry trends. A strong focus will be placed on leveraging automation tools and AI-powered platforms to enhance research efficiency and accuracy. This role requires a blend of technical skills, market research acumen, and the ability to collaborate effectively across teams to support strategic decision-making.

Key Responsibilities

• Conduct research to identify potential clients and new business opportunities.
• Utilise market research tools (Apollo, Sales Navigator, Lusha, Clay, Bitscale, etc.) to gather and organise lead information.
• Generate and enrich accounts/contacts with relevant data, including email IDs, phone numbers, LinkedIn profiles, titles, company revenue, employee size, etc.
• Perform competitive analysis to gather insights about competitors, consumers, and the overall marketplace.
• Collaborate with internal teams (sales, marketing, customer success) to integrate research insights and contribute to lead generation strategies.
• Ensure data quality and integrity by maintaining CRM systems, monitoring data consistency, and performing regular audits.
• Assist in managing CRM platforms like Salesforce, HubSpot, and marketing tools to support lead nurturing and pipeline development.
• Support the optimisation of lead generation efforts and assist in creating data for marketing campaigns.
• Stay up-to-date with industry trends, emerging technologies, and best practices in market research and data management.

Ideal Profile

• Bachelor's degree in Business, Marketing, or a related field.

• Proven experience in market research, lead generation, and using tools such as Apollo, Sales Navigator, and others.
• Familiarity with CRM systems like Salesforce, HubSpot, and other data management tools.
• Strong analytical skills with the ability to interpret and synthesise data into actionable insights.
• Excellent communication skills, both written and verbal.
• Passion for AI and emerging technologies (bonus if you're an AI enthusiast).
• High attention to detail, with a strong commitment to data accuracy and quality.
• A proactive attitude with a willingness to go the extra mile and work independently.

Perks

• Annual Leaves
• Free lunch and snacks
• Annual company retreat
• Insurance