Customer Service Agent

About Lorygen Group 

Lorygen Group creates promotional experiences that help businesses connect with customers and strengthen brand awareness. We value teamwork, professionalism, and delivering positive experiences during every event.

Job Summary

We are seeking a friendly and dependable Customer Service Agent to assist customers, answer questions, and provide professional support throughout the customer experience. This entry-level role is ideal for someone who enjoys helping people, solving routine concerns, and building strong customer relationships.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide friendly, professional, and timely customer assistance.
• Listen carefully to customer needs and identify appropriate solutions.
• Communicate product, service, and promotional information clearly.
• Address routine customer questions and concerns.
• Recommend relevant products or services based on customer needs.
• Support customer follow-ups and relationship-building activities.
• Maintain accurate records of customer interactions and follow-up activities.
• Assist with customer engagement and promotional initiatives.
• Communicate customer feedback and recurring questions to team members.
• Support customer retention and satisfaction initiatives.
• Collaborate with colleagues to achieve customer service goals.
• Help create a welcoming and positive customer experience.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong listening and problem-solving abilities.
• Good organizational and multitasking skills.
• Positive attitude and eagerness to learn.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or call center experience is a plus but not required.