Lotus Group is proud to partner with a well-established Calgary-based distributor and solutions provider in the industrial automation and controls space. With over 30 years in business and a national footprint, they represent 50+ technology lines spanning sensors, robotics, machine vision, pneumatics, motion control, and more.

This is a hands-on, in-office technical support role based at their Calgary location. You will be the go-to resource for product troubleshooting, evaluations, and repairs, working closely with the sales team to provide technical backup when customers need answers fast. You'll learn the product lines inside and out, become a trusted resource for clients and colleagues alike, and grow into a key contributor on the team.

This is a great fit for someone who is mechanically and technically inclined, loves solving problems with their hands, and wants to build deep product expertise in a growing industry. Their Calgary office operates with the close-knit culture of a family business. This is a company where people stay, grow, and genuinely love what they do. Senior management cares deeply about culture, work ethic, and investing in people.

Role Responsibilities

• System Maintenance & Repair: Perform both preventive and corrective maintenance on electromechanical equipment, replacing defective parts and calibrating instruments.

• Troubleshooting: Diagnose non-functioning components, such as servos, sensors, and motion control networks, utilizing multimeters, oscilloscopes, and diagnostic software

• Programming & Configuration: Program, configure, and troubleshoot Programmable Logic Controllers (PLCs) and Human-Machine Interfaces (HMIs) to meet specific project or operational requirements.

• Compliance & Documentation: Ensure systems comply with local electrical codes and industry safety standards. Log all maintenance activities, parts replacements, and system modifications.

• Oversee commissioning and integration of new and existing components and systems

• Diagnose, troubleshoot, and repair industrial automation and controls products

• Conduct product evaluations and testing in the Calgary office/lab

• Support the sales team with technical product information when customers call in

• Assist with customer inquiries and provide timely, solutions-focused responses

• Oversee and conduct customer training either on site or in a classroom environment ie. lunch and learns

• Operate hands-on tools and equipment, including power tools (e.g., miter saws)

• Build your knowledge base across the company's 50+ technology lines

• Contribute to a positive, collaborative, and high-trust team environment

• Travel occasionally to customer sites and other offices as needed (~10–20% of the time; trips are typically 2–3 days)

Required Skills & Qualifications

• Mechanically and technically inclined, you know your way around tools and aren't afraid to get hands-on

• Familiarity with PLC programming, interfacing, and industrial communication protocols

• Familiarity with robotic systems and industrial controls an asset

• Strong problem-solving skills, resourceful, solution-focused, and able to work independently

• Excellent communication skills, comfortable supporting both internal teammates and external customers

• Strong work ethic and a team-first attitude; this team is built on trust and accountability

• Valid Class 5 driver's licence required

• Valid passport required (occasional international travel to the US and other regions)

• Education: A diploma or background in Mechatronics, Electrical Engineering Technology, Electronics Engineering Technology, or a related technical field is preferred

We thank all interested applicants. Please note that only those applicants who meet the qualifications and requirements will be contacted.

Lotus Group provides Elevated Search, Recruitment and Human Resource services across Canada. With established client and talent networks spanning coast to coast, we know that employees are the power that fuel excellent organizations. Lotus group is dedicated to being Canada's most trusted provider of Elevated People Solutions.

For more information, visit www.lotus-group.ca