Job Openings Technical Support Representative

About the job Technical Support Representative

We are actively looking to hire a qualified candidate to help growth and improve customer success. The Technical Support position is designed to help new and existing clients with onboarding, answering general and technical questions related to the Re:amaze platform, and to also conduct troubleshooting calls.


Skillset

This person should have skills in:

  • Customer service or customer support experience

  • Fluent English speaker

  • Excellent writing and verbal communication skills

  • Basic understanding of HTML, markdown, and how JavaScript works

  • Ability to navigate a modern web browser including the ability to use the inspector tool
  • Familiarity with modern web app concepts

  • e-Commerce experience is a plus

Education Requirements

  • Bachelor/s degree

Preferable skills:

  • Problem-solving skills

  • Eager to learn

  • Detail oriented

  • Ability to ask good questions

  • Has initiative

  • Good comprehension (can read between the lines, understand context clues, see the big picture etc)
  • CSM-level/Account Management level experience

  • Knowledgeable in customer service support channels like Re:amaze, Zendesk, etc.
About LTVplus
LTVplus helps e-commerce brands grow internationally by building outsourced customer experience teams in any time zone and language. Our mission: ridding the world of bad customer experiences. We understand the success of a business depends not only on the success of its customers but also its team members. Our team members are distributed across the globe to tap into the different skillsets and languages as we do not believe in limiting opportunities.