Operations Coordinator

We are completely remote. You choose your favorite spot to work and help customers every day. Its all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so youll never feel isolated or alone.

Were interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

We are looking for an Operations Coordinator who will handle:

• Daily Operations - Operations Coordinators are hands-on leaders. They make sure correct procedures are followed and routinely provide directions on what to do and how to improve.
• Subject Matter Experts - Operations Coordinators should be knowledgeable of all the accounts they support. Always ready to take over in case an issue in staffing occurs or an escalation arises.
• Workforce Management - Operations Coordinators are responsible for overseeing coverage/staffing lines and partners with Team Leaders to reinforce attendance.
• Business Analytics - Operations Coordinators should also be across reporting and should also be on top of analytics.

Responsibilities:

• Check daily attendance of all LTVplus staff in Operations.
• Ensure that staff are productive and are on tasks.
• Communicate manpower changes and schedule adjustments to affected teams.
• Assist (collecting data) in managing the performance of the team.
• Maintain schedules using scheduling software and tools.
• Simulate / create mock schedules for new campaigns / client requests.
• Maintain reports using Google Data Studio / Google Sheets

Requirements

• Good Analytical skills
• Excellent communicator (oral and written)
• Critical Thinker
• Detail Orientated
• Good Mathematical skills
• Good Platform/Systems knowledge (experience in handling Gorgias / Aircall / Shopify is a plus but not required)
• Problem Solving Skills

Equipment:

• 8gb RAM and Core i5 above or equivalent processor (required)
• Stable internet connection - 15 +mbps
• Has a stable internet connection, hardware, and power with backups in case of an outage