Job Openings Customer Experience Agent

About the job Customer Experience Agent

Responsibilities:

  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.

  • Communicate with customers through online portals/systems
  • Acknowledge and resolve customer complaints.

  • Serve as product expert to support customer needs

  • Process orders, forms, applications, and requests.

  • Keep records of customer interactions, transactions, comments and complaints.
  • Communicate and coordinate with colleagues as necessary.

  • Ensure customer satisfaction and provide professional customer support.
  • Amazing personality!

Requirements:

  • Fluent in English, both written and spoken.

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.

  • Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms
  • 1-2 years of experience in Customer Support

  • Experience in handling E-commerce/Saas businesses is a plus
  • Experience working remotely is a plus

  • Have handled customer support needs of US/UK clients

  • Has great problem solving skills

  • Can work with minimum supervision

  • Open to working in shifts

  • Has a conducive remote working environment

  • Has a stable internet connection, hardware and power – with backups in case of outages


About LTVplus
LTVplus helps e-commerce brands grow internationally by building outsourced customer experience teams in any time zone and language. Our mission: ridding the world of bad customer experiences. We understand the success of a business depends not only on the success of its customers but also its team members. Our team members are distributed across the globe to tap into the different skillsets and languages as we do not believe in limiting opportunities.