Okta Engineer - CIAM

We are seeking Identity & Access Management Engineers for a large-scale Customer Identity initiative supporting loyalty and rewards platforms used by millions of customers across North America.

This role focuses on the customer-facing side of identity management, including authentication, loyalty membership access, rewards systems, account lifecycle management, and Okta-based identity workflows.

You will work closely with architects, product teams, and engineering stakeholders to maintain and enhance a high-availability customer identity ecosystem, ensuring fast, secure, and reliable access across mobile, web, and other customer channels.

iMPORTANT: Remote – Only candidates based in LATAM.
Only candidates currently based in Latin America (LATAM) will be considered. Applications from outside LATAM will not be reviewed.

Key Responsibilities

Customer Identity & Loyalty Platforms

• Support customer identity systems and loyalty applications.
• Manage authentication and authorization processes for end users.
• Improve customer access experiences across mobile, web, and in-store/fuel channels.
• Prevent duplicate customer identities and ensure data integrity across loyalty accounts.
• Support promotional and rewards campaigns dependent on identity data.

Okta Engineering

• Design, build, and maintain Okta Workflows.
• Configure and support Customer Identity integrations.
• Troubleshoot authentication and authorization issues.
• Collaborate with Okta support for escalations when needed.
• Monitor identity platform performance, stability, and availability.

Development & Integrations

• Work closely with Solution Architects on new features and enhancements.
• Participate in full SDLC activities: design, implementation, testing, and production support.
• Support integrations between loyalty applications and identity services.
• Contribute to automation and process optimization initiatives.

Operational Support

• Ensure fast resolution of customer access issues.
• Investigate authentication failures and service disruptions.
• Participate in incident response and root cause analysis.
• Maintain technical documentation and knowledge sharing.

Required Qualifications

Experience

• 3–5 years of experience in IAM, CIAM, or Identity Engineering roles.
• Experience supporting customer-facing identity platforms.
• Experience working in Agile environments.
• Proven collaboration with architects, developers, and business stakeholders.

Skills

• Strong hands-on experience with Okta.
• Experience building and maintaining Okta Workflows.
• Solid understanding of CIAM (Customer Identity & Access Management).
• Experience with SSO, MFA, OAuth 2.0, OpenID Connect (OIDC), and SAML.
• Strong troubleshooting skills for authentication and authorization issues.
• Experience working with APIs and system integrations.
• Strong English communication skills (spoken and written).
• Customer-focused mindset.
• Ability to work independently in distributed teams.
• Availability to work Arizona / East Coast hours.

Preferred Qualifications

• Experience in retail, fuel, convenience store, or loyalty programs.
• Experience with high-volume consumer-facing applications.
• Knowledge of membership, rewards, or loyalty systems.
• Experience with identity governance and lifecycle management.
• Exposure to large enterprise IAM environments.

Why apply:

• Fully remote opportunity from anywhere in LATAM.
• Compensation paid in USD.
• Paid Time Off (PTO) plus local/national holidays.
• Long-term project stability with a well-established international organization.
• Collaborate with highly skilled engineering and architecture teams in a global environment.