L3 ServiceNow developer / technical analyst / Release coordinator

Luza is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

- Drive automation initiatives across application support, deployments, health checks, monitoring, and alerting processes;

- Design, develop, and maintain ServiceNow-based automation, orchestration, and integration solutions;

- Build and enhance ServiceNow functionalities, including request forms, portals, workflows, and self-service capabilities;

- Collaborate with application users, operations teams, and business stakeholders to translate requirements into scalable ServiceNow solutions; 

- Evaluate and implement new ServiceNow capabilities such as ATF, Virtual Agent, and other platform features;

- Support ServiceNow platform upgrades and continuous improvement initiatives;

- Coordinate the release of enhancements, ensuring timely delivery, testing quality, and deployment readiness;

- Develop custom tools and scripts to automate production and operational processes;

- Produce metrics, dashboards, reports, and operational insights;

- Maintain clear technical documentation for automation scripts, integrations, and support procedures; 

- Work closely with offshore, nearshore, and onsite teams to ensure successful delivery of solutions;

- Remote Work Model.

Who You Are:

-You have 3 to 7 years of experience as a Tooling Engineer, ServiceNow Developer, Technical Analyst, or in a similar role;

- You are a proactive problem solver with strong communication and stakeholder management skills.
You have hands-on experience with system integrations and process automation, ideally in complex enterprise environments; 

- You possess strong expertise in REST and SOAP web service integrations; 

- You have experience integrating directory services such as Active Directory, Azure AD, LDAP, or similar platforms.
You are proficient in scripting and automation technologies such as JavaScript, PowerShell, Python, Ansible, Terraform, XML, SQL, and databases;

- You have solid experience with ServiceNow ITSM and ITOM, with exposure to additional modules such as CSM or HRSD considered a plus;

- You are familiar with orchestration and cloud-native technologies, including Kubernetes, Docker, AWS EKS, AKS, and ServiceNow Orchestration; 

- You are comfortable working with software development tools, IDEs, and source code repositories.
You have a good understanding of ITIL principles and service management best practices;

- You are confident creating reports, dashboards, and operational metrics;

- You are self-driven, organized, and capable of producing high-quality documentation;

- You thrive in collaborative environments and can engage effectively with business teams, infrastructure teams, and global delivery partners;

- ServiceNow Developer certifications are highly valued; 

- Fluent English is required; French is a plus.



What you'll get:

- Wage according to candidate's professional experience;

- Remote Work whenever possible;

- Delivery of work equipment adjusted to the performance of functions;

- Benefits plan;

- And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!