ConnectX | Application Support Specialist

We are seeking Application Support Specialist person to help us support our customer base. 

Responsibilities include supporting existing accounts, as well as playing a key role as you drive adoption of CRM, CDP initiatives for companies across all verticals.

Responsibilities:

• Able to work onsite at East-West Seed International Limited, Nonthaburi.
• Manage help desk system internally.
• Understand all customer requirement.
• Document and prepare service report to customer.
• Provide remote technical Application support and maintenance services to customer.
• Design CRM, CDP technical solution based on business requirement (functional requirement).
• Manage projects and effectively resolve customer issues.
• Work closely with the team to ensure timely completion of client deliverables.
• Develop and provide consultation to customer on the design, setup, and implementation of the Big Data Technology and Infrastructure.

Required Skills:

• Bachelor's degree in IT, Software Engineering, Computer Science or related fields.
• Experience 2 years in Application Support, System or Software Support field.
• Service minded.
• SQL language skill.
• Good communication skills.
• High ability to learn new technology.
• Knowledge of Software installation and Setting up.
• Knowledge of Operating System (Linux, Cloud Technology), Database and TCP/IP Networking.
• Experience in ERP, SAP, CRM, Digital Consulting or Salesforce is a plus.
• Experience in Software and Architecture design, Software or Application development, Software development life cycle is a plus.
• English skill (speaking and written) and/or TOEIC Score 650+ would be great.
• You need to know about CDP, What is CDP?, What is ConnectX? and What does ConnectX do?

*M Intelligence employees, please submit your friends' cv/resume by click button "Or refer someone" and only shortlisted candidates will be contacted.*