Salesforce | Application Support Specialist

Job Description

We are seeking Application Support person to help us support our customer base. Responsibilities include supporting existing accounts, as well as playing a key role as you drive adoption of CRM initiatives for companies across all verticals.

Responsibilities:

• Able to work in day or night shift as a Hybrid working period (10.00-18.00 or 18.00-02.00 or 02.00-10.00).
• Manage help desk system internally.
• Understand all customer requirement.
• Document and prepare service report to customer.
• Provide remote technical Application support and maintenance services to customer.
• Manage projects and effectively resolve customer issues.
• Work closely with the team to ensure timely completion of client deliverables.
• Develop and provide consultation to customer on the design, setup, and implementation of the Big Data Technology and Infrastructure.

Required Skills:

• Bachelor's degree in IT, Software Engineering, Computer Science or related fields.
• Experience 2 years in Application Support, System or Software Support field.
• Service minded.
• Basic SQL language skill.
• Good communication skills.
• High ability to learn new technology.
• Knowledge about CRM/Salesforce is a plus.
• Knowledge of Software installation and Setting up.
• Knowledge of Operating System (Linux, Cloud Technology), Database and TCP/IP Networking.
• Experience in ERP, SAP, SAS, CRM solution, Digital Consulting or Salesforce is a plus.
• Experience in Software and Architecture design, Software or Application development, Software development life cycle is a plus.
• Thai native speaker with English skill (speaking and written) and/or TOEIC Score 650+ is a plus.
• You need to know about Salesforce, What is Salesforce?, What is CRM in Salesforce? and What does Salesforce do?

M Intelligence employees, please submit your friends' cv/resume by click button "Or refer someone" and only shortlisted candidates will be contacted.