Job Openings Salesforce | Application Support Specialist

About the job Salesforce | Application Support Specialist

Job Description

We are seeking Application Support person to help us support our customer base. Responsibilities include supporting existing accounts, as well as playing a key role as you drive adoption of CRM initiatives for companies across all verticals.


  • Able to work in day or night shift as a Hybrid working period (10.00-18.00 or 18.00-02.00 or 02.00-10.00).
  • Manage help desk system internally.
  • Understand all customer requirement.
  • Document and prepare service report to customer.
  • Provide remote technical Application support and maintenance services to customer.
  • Manage projects and effectively resolve customer issues.
  • Work closely with the team to ensure timely completion of client deliverables.
  • Develop and provide consultation to customer on the design, setup, and implementation of the Big Data Technology and Infrastructure.

Required Skills:

  • Bachelor's degree in IT, Software Engineering, Computer Science or related fields.
  • Experience 2 years in Application Support, System or Software Support field.
  • Service minded.
  • Basic SQL language skill.
  • Good communication skills.
  • High ability to learn new technology.
  • Knowledge about CRM/Salesforce is a plus.
  • Knowledge of Software installation and Setting up.
  • Knowledge of Operating System (Linux, Cloud Technology), Database and TCP/IP Networking.
  • Experience in ERP, SAP, SAS, CRM solution, Digital Consulting or Salesforce is a plus.
  • Experience in Software and Architecture design, Software or Application development, Software development life cycle is a plus.
  • Thai native speaker with English skill (speaking and written) and/or TOEIC Score 650+ is a plus.
  • You need to know about Salesforce, What is Salesforce?, What is CRM in Salesforce? and What does Salesforce do?

M Intelligence employees, please submit your friends' cv/resume by click button "Or refer someone" and only shortlisted candidates will be contacted.